Hands-on: Provided on-site technical support for installations and trials. Provided remote technical support for evaluations via mobile phone and email. Provided hands-on evaluation support and troubleshooting for partners/resellers. Analyzed customers' router configs; Translated configs to Procket syntax. Tested alpha releases, Filed bug reports, and Tested fixes. Wrote functional and performance test plans. Maintained deep, low-level understanding of hardware/software architecture. Coded and Maintained a web-driven RFP knowledgebase (Linux, SQL, Python, CGI). Wrote a router configuration translation tool in Python and Regular Expressions.

Consulting: Provided technical consulting to Product Management. Wrote technical paper on DoS Analysis and Mitigation techniques. Created and Presented technical/architectural information for CTOs, GMs, VPs, and architects of Procket's largest customers and partners. Created and Conducted technical presentations for seminars. Prioritized roadmap items for opportunity base worldwide. Served as primary technical resource to Business Development.

Conducted a webcasted, roadshow technical seminar for 100's of analysts, investors, and customers. Created and Performed product marketing presentations for customers and sales. Created and Presented technical papers. Created product launch and tradeshow messaging and materials (team member). Analyzed competitors and Created competitive messaging presentations. Developed and Launched a marketing strategy based on Optical Services and Service Agility. Participated in development test plans with Engineering. Partnered with Product Management and Engineering on product enhancements. Assisted Product Managers with MRD/PRD documents.

Designed large, complex networks spanning IP routing and security, Provided technical consulting for Security, MPLS & IPsec based VPNs, Served as primary security and VPN presenter/consultant, Delivered technical presentations at Executive Briefing Center, Partnered with Product Marketing and Engineering on product enhancements, feature requests, competition.

Specialist in Design, Deployment, Integration, and Migration of: Firewalls, VPN, IPsec, Cryptography, DoS prevention, IDS, AAA, QoS, Video Conferencing, VoIP, Broadcast and On-demand Networked Video, High-Availability.

Global Accounts SE for Oracle Corporation, Sun Microsystems. Regional SE for Stanford University.

Co-Managed a data/voice/video roadshow demonstration system. Delivered a 4-hour technical seminar to external audience. Built and Managed region and sales tools websites. Published competitive documents. Delivered Routing and Switching, QoS, Conferencing, and Security/VPN training. Built web backend system (CGI, Python). CCIE Review Board member: Co-Authored exam questions for the CCIE exams.