Silicon Graphics IRIS InSight:
An SGML Success Story
Robert J. Glushko
Passage Systems, Inc.
Mountain View, California
Ken Kershner
Silicon Graphics, Inc.
Mountain View, California
This article is a case study of Silicon Graphics IRIS InSightTM, the first system for viewing online documentation from a computer vendor that uses SGML, the Standard Generalized Markup Language. We describe the SGML publishing process from the perspectives of authors, production staff, and management. We review the key decisions and turning points in four phases of the project's history: project initiation and requirements; design and development; process characterization and institutionalization; and deployment and enhancement. The article contains the following sections:
