NAME: Jason Graves
DOB: 10th March 1971
ADDRESS: 135 South street,
Bridport,
Dorset
DT6 3PA
Nationality: British
Marital Status: Divorced
Telephone No: 01308 421 672 (Home)
Driving Licence: Held for 14 years
Transport: Company Car
Email: jasgrave@cisco.com
Strengths/Skills Rating (10 Highest score): Routing 9/10, Switching 9/10, Hubs/repeaters 10/10, Windows NT/95/98/2k/XP 7/10, Novell Netware 7/10, UNIX 7/10, Network Interface Cards 10/10, ISDN BRI/PRI 5/10, HTML development 5/10, Intranet servers 7/10, LAN/WAN troubleshooting 9/10, Ethernet 8/10, TCP/IP 7/10, NetBEUI 7/10, IPX 7/10, FDDI 6/10, Token Ring 6/10, Fast Ethernet 9/10, Gigabit Ethernet 8/10 ATM 4/10, IPSec/3DES 6/10, WCCP 10/10, AAA 8/10, DNS/DHCP 7/10, Firewalls 9/10. Presentation Skill 9/10, NAT/PAT 9/10, TCL 8/10
EMPLOYMENT HISTORY
August 98 – Present Cisco Systems, Inc
Stockley Park
Uxbridge
United Kingdom
May 2000 - Present
Position: Software Engineer (Within Cisco’s IOS development)
- Largely responsible for the WCCP feature within Cisco Internet Operating System.
- Automated the testing of large network configurations.
- Built & tested numerous network configurations in a lab environment.
- Replicated many 3rd layer technical issues, found internally or on customer sites.
- Compiled diagnostic code, to analyse and exercise, various networking features.
- Developed further automated tests based on the TCL scripting language.
- Developed baseline router CPU performance tests automating setup and control.
- Supported automated test scripts within a remote testing community.
- Researched new packet generation tools, giving enhanced network loading.
- Gained further in-depth network configuration/design knowledge
August 98 – April 2000 Cisco Systems, Inc.
Position: Customer Support Engineer
- Customer Support Engineer within Cisco’s Technical Assistance Centre
- Trouble shooting and resolving a large array of security and Network Service issues
- Self managed in UK as core of colleagues, including management based in Brussels.
- Travelled extensively to Europe, for training & presentations
- Received Numerous awards for customer handling and customer satisfaction skills
- Recreated and resolved many configuration problems & network design issues
- Compiled and wrote white papers for colleagues and customers for technical issues.
October 1997 - July 98 Fastnet Systems
Position: Principal Technical Consultant.
- 3rd layer support engineer
- Provided top level support and a point of escalation for a wide range of Networking products
- Service contract account manager and technical team leader reporting directly to the Director of Customer services.
- Service Contract Account Management specialist, having close high level customer contact
- Managed large projects, including Fastnet’s Fast-Manage service for remotely monitoring, managing and supporting customer’s networks based around HP OpenView.
Jun 1996 - October 1997 PictureTel
Position: Senior Technical Escalation Engineer
- Senior European support for PC based Video Conferencing equipment
- Provided escalation support for all LAN based video conferencing environments
- Central point of escalation to development in the US for EMEA and South Africa
- Presented and instructed customers throughout EMEA on PicTels key product, LiveLAN
- Instrumental in developing LiveLAN’s resilience, resolving many beta issues in the lab
- Wrote Tech-tips and developed/managed, the internal web page, for support services.
- Travelled extensively resolving European specific issues with the US development teams.
- Resolved many telecoms software bugs, including many ISDN specific issues.
- Managed large projects, including many UNIX based Video Conferencing solutions.
Jun 1995 - May 1996 SMC (Standard Microsystems Corporation)
Position: Technical Support Engineer
- Fully supported SMC’s extensive Network Interface Card range.
- Furthered my German language skills, assisting many German customers
- Developed an extensive knowledge of Windows NT, LAN switching, and ATM
- Solved numerous high profile cases, often liaising with development to resolve these
- Wrote numerous technical journals and published these in popular media
- Responsible for training internal team members on key network technologies.
Nov 1992 - May 1995 3Com
Position: Technical Support Engineer
- Supported 3Com’s extensive range of Network Interface Card products.
- Utilised the test laboratory equipment, replicating and fixing customer issues, escalating these, to the US development. (Utilised spare time to self train on all new products)
- Gained Network Operating Systems knowledge in key products including; Novell, Microsoft, DEC Path-works, Banyan Vines and much more.
- Was the Respected PC based, technology leader; within 3Com EMEA’s support team.
- Extensive knowledge of all PC architecture including; PCMCIA, PCI, EISA, ISA, MCA.
- Trained other key members within the support group on PC architecture and networking.
- Used many, trouble shooting tools, including the Network General Sniffer for Ethernet
- Qualified to 3Com’s prestigious, 3Wizzard standard, after completing 3Com’s examination, covering the extensive range of network architectures and technologies.
July 1987 – Oct 1992 BICC - 3Com
Position: Test and Diagnostic Repair Engineer
- Tested a wide variety of networking equipment from the field and from within manufacture determining fail or pass criteria from dedicated test equipment. Repairing all failures diagnosed to component level, using the very latest tools and diagnostic equipment.
Course Title Company Duration
Netware Installations BICC 2 days
Customer Satisfaction Skills Learning Intl. 2 days
FDDI Self Study Course 3Com SSC
TCP/IP Self Study Course 3Com SSC
IPX and SPX Self Study Course 3Com SSC
Token Ring Self Study Course 3Com SSC
Ethernet Self Study Course 3Com SSC
ATM Self Study Course 3Com SSC
Coping with Change 3Com 1 Day
Frame Relay (Held @HQ USA) 3Com 2 Days
SNA Transport Protocol Breakdown (Held @HQ USA) 3Com 4 Days
Startek Token Ring Mgmt (Held @HQ USA) 3Com 1 Day
HP OpenView Transcend Mgmt (Held @HQ USA) 3Com 1 Day
Escalating to US Tech Support (Held @HQ USA) 3Com 1 Day
Advanced Driving Skills (External Company for 3Com) DriveTech 1 Day
Novell Netware V3.11 to V4.00 Update Course Faculty 3 Days
Novell Netware V4.00 Administration Course Faculty 3 Days
Novell Netware V3.1x Administration Course Faculty 1 Day
Supporting Microsoft Windows NT Server V3.5 Faculty 5 Days
Supporting Microsoft Windows NT Workstation V3.51 SkyTech 5 Days
German Linguaphone Self Study Course SMC/3Com SSC
NFS internetworking in a UNIX environment SMC SSC
Live Scheduler, Scheduling and Admin (held @HQ USA) PictureTel 3 Days
Multipoint Bridge Topic of introduction PictureTel 1 Day
Live Scheduler, Network and installation (held @HQ USA) PictureTel 2 Days
Developers Tool Kit Support (held @USA) PictureTel 1 Day
Windows NT V4.0 Core Fundamentals Faculty 5 Days
Sun Solaris support fundamentals (@HQ USA) PictureTel 1 Day
Remote Conference Management (@ HQ USA) PictureTel 1 Day
LiveLAN Support/Development (@HQ USA) PictureTel 5 Days
LiveLAN Train the Trainer (@HQ USA) PictureTel 5 Days
ATM Technologies 3Com 1 Day
Fast Ethernet Technologies PictureTel 1 Day
ISDN protocols and standards PictureTel 2 Days
HP Open View Advanced Operating HP 5 Days
Check Point Firewall Overview Knowledge Technology 1 Day
MCNS (Managing Cisco Network Security) (Paris) Cisco Systems, Inc. 5 Days
Netranger/Netsonar product overview (Brussels) Cisco Systems, Inc 2 Days
IPSec 3DES design and configuration (Paris) Cisco Systems, Inc. 3 Days
PIX Firewall Configuration and Trouble shooting (Paris) Cisco Systems, Inc. 2 Days
Cache Engine 5.0 Update Course (Brussels) Cisco Systems, Inc. 1 Day
Cisco Secure ACS 2.4 update course (Brussels) Cisco Systems, Inc 1 Day
Cisco Engineering Boot camp II (San Jose) Cisco Systems, Inc 5 Days
Cisco ICND (Interconnecting Cisco Network Devices) Cisco Systems, Inc. 5 Days
Cisco BSCN (Building Scalable Cisco Networks) Cisco Systems, Inc. 5 Days
EDUCATION
Cavendish Comprehensive School, Hertfordshire, Sept 1980 - Aug 1986
Dacorum College of Further Education, Hertfordshire, Sept 1987 - Sept 1992
QUALIFICATIONS
'O' Levels: Computer Studies, Physical Science, Science, English, Maths,
CSE: English, Maths, European Studies, Craft Design Technology, Computer Studies
BTECH O.N.C.: Computer Studies, Maths, Micro Electronics, Transmission Principles, Electro- Mechanics, Social Studies, Physical Science.