Titus
M. Wong
1565 Skelton
Ct.
Fremont, CA
94536-4055
(510)
742-2429
OBJECTIVE
To find a challenging and rewarding position as a UNIX System Administrator
SKILLS SUMMARY
Hardware
| Apple: Macintosh |
| Cisco: 1002 router |
| Compaq: Enterprise Proliant servers |
| EMC: Enterprise Storage Systems |
| HP: Vectra, LC, LH, 712, 9000 (K Class) |
| Sequent: Enterprise Unix servers |
| Sun: Sparc 2, 5, Ultra 1, 2, Enterprise 3000, 5000, 6000 |
Operating Systems
| Apple: Mac OS 6, 7, 8, A/UX | HP/UX 10, 11 |
| Microsoft: DOS, NT, Win95/98 | Sun Solaris 2.5, 2.6, 2.7 |
Software/Applications/Languages
| Adobe Illustrator & Photoshop | Alexandria backup | Assemble | CDE | Eudora |
| Filemaker Pro | Freehand | HTML | MS Office | Meeting Maker |
| Netscape | Oracle | PageMaker | Perl | PowerBuilder |
| Reflection | Retrospect | Shell(s) | SQL | and more |
Training
| Administer the Oracle 7 Database I and II by Oracle |
| Fundamentals of the UNIX system by HP |
| Internetworking Fundamentals Exclusive Course by Cisco |
| Introduction to Oracle SQL, SQL*Plus, PL/SQL by Oracle |
| Learning Perl by Randal Schwartz assistant |
| Solaris 2.X System Administration I and II by Sun |
| Unix Coredump analysis by Cisco |
| 7 Habits of Highly Effective People by Covey |
EMPLOYMENT
Cisco Systems, Inc.,
San Jose, CA - 8/92-1/99
System Administrator - Responsible for electronic calendaring (Meeting Maker by ON Technology) for US, Canada, Asia, Latin America, Japan, and Austria on Sun Enterprise servers with Solaris 2.5.1
Responsibilities include: Server setup, maintenance, upgrades, daily backups, system patches, server security, hardware/system tuning, installing new hardware, redundancy, Y2K compliance and testing, future planning, networking, and Meeting Maker application server/client maintenance, upgrades and backups. Lead Cisco's Meeting Maker client/server software upgrades worldwide. This included working with TRC, ECS, client support group (Compucom), DTG, networking, Executive Admins, training, Sun and ON Technology for as many as 14,000+ clients. These where major upgrades for the entire company.
Other responsibilities
| Oracle DBA |
| Help Desk |
| NT server support, transferring data from Mac servers to NT, and Exchange servers |
| Mail servers |
| Network layouts and setups. |
| Server rooms layouts, moves and setups |
| Support group - adding/removing/changing accounts |
| Working with Acquisition team in bring in acquisitions systems |
| Webmaster |
Awards
| "Behind the Scenes" |
| "Outstanding Customer Service and Process Improvement" |
Apple Computer Inc.,
Campbell, CA - Contractor 4/91 -8/92
Technical Support Engineer
- Apple's System 7 and AppleShare 3 Answerline
Responsibilities include: Technical phone support for Apple’s System 7 operating system, AppleShare 3.0 file server software, and rollover form Customer Assistance Center and Technical Assistance Center. Working as a team player. Help with a Knowledge data base and 4th Dimension data base.
Certified
| Apple System 7 Support Training |
| Apple LAN Literacy |
| Macintosh Fundamentals 2.0 |
| Apple Technical Coordinator Training Classes |
Training
| Apple Internal Service Program |
| ASPECT Telephone |
| Anger Diffusion |
| Customer Satisfaction: Phone Skills Course (CareerTracks ®) |
| Network Server Overview |
| Technical Writing |
| 7.0 Escalation and Protocols |
| Microsoft Mail |
| AppleShare 3.0 |
| AppleTalk Remote Modem Scripting |
PCW Communications
Inc., San Francisco, CA - 11/88-3/91
Service Technician -
Network Administrator
Responsibilities include: Maintaining, supporting, repairing, lab testing (Macworld Lab), and troubleshooting both hardware and software on Apple Macintosh, Compaq, IBM, NeXT computer systems (NeXTWorld magazine). AppleShare network management (Hayes' Interbridges, Farallon's StarController, Shiva Netmodems, and a Kinetics FastPath-4 gateway). Mail administrator of CE software QuickMail (Local, Remotes, Gateways and MHS to cc:Mail in PC World magazine) for Macworld and Publish magazines (AppleTalk, Microsoft Mail). Novell 286, cc:Mail support and backup for PC World magazine (Ethernet), networked with a VAX at the main office.
Certified
Aldus PageMaker 4.0 Technical Seminar