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Release Notes for the Cisco AS5100 and AS5200 for Cisco IOS Release 11.3(1) T

Release Notes for the Cisco AS5100 and AS5200 for Cisco IOS Release 11.3(1) T

January 5, 1998

These release notes discuss the new features and caveats for the Cisco AS5100 and AS5200 for Cisco IOS Release 11.3(1) T. Use this document in conjunction with Release Notes for Cisco IOS Release 11.3. The software caveats that apply to Release 11.3 also apply to Release 11.3 T.

Additional information on Release 11.3(1) T, including software configuration information and Cisco IOS commands, are available on the World Wide Web and the Documentation CD-ROM. (See the section "Online Navigation" later in this document.)

Introduction

These release notes discuss the following topics:

Determining Your Cisco IOS Software Release

To determine which version of Cisco IOS software is running on your Cisco AS5100 or AS5200, log in to the router and enter the show version User EXEC command, as shown below:

router> show version
Cisco Internetwork Operating System Software
IOS (tm) 4500 Software (C4500-J-M), Version 11.3, SHARED PLATFORM,
RELEASE SOFTWARE (fc1)
Copyright (c) 1986-1997 by cisco Systems, Inc.
Compiled Tue 11-Feb-97 19:32 by tamb
Image text-base: 0x600088A0, data-base: 0x607A4000
ROM: System Bootstrap, Version 5.3(10) [tamb 10], RELEASE SOFTWARE (fc1)
ROM: 4500 Bootstrap Software (C4500-BOOT-M), Version 10.3(1), RELEASE
SOFTWARE (fc1)
4700 uptime is 2 minutes
System restarted by reload
System image file is "flash:c4500-j-mz.112-4.P", booted via flash
cisco 4700 (R4K) processor (revision D) with 16384K/4096K bytes of memory.
Processor board ID 03755623
R4700 processor, Implementation 33, Revision 1.0 (Level 2 Cache)
G.703/E1 software, Version 1.0.
Bridging software.
SuperLAT software copyright 1990 by Meridian Technology Corp).
X.25 software, Version 2.0, NET2, BFE and GOSIP compliant.
TN3270 Emulation software (copyright 1994 by TGV Inc).
6 Ethernet/IEEE 802.3 interface(s)
2 Token Ring/IEEE 802.5 interface(s)
2 Serial network interface(s)
4294967294 terminal line(s)
128K bytes of non-volatile configuration memory.
4096K bytes of processor board System flash (Read/Write)
4096K bytes of processor board Boot flash (Read/Write)
Configuration register is 0x0

Interfaces Supported on Cisco AS5100 and AS5200

This section identifies the LAN and WAN interfaces supported on Cisco AS5100 and AS5200.

The following LAN interfaces are supported on Cisco AS5100 and AS5200:

The following WAN data rates are supported on Cisco AS5100 and AS5200:

The following WAN interfaces are supported on Cisco AS5100 and AS5200:

Related Documentation

For more information about the features introduced in these release notes, refer to the Feature Guide for Cisco IOS Release 11.3(1) T and the Cisco IOS Software Release 11.3(1) T Content and Platform Support Product Bulletin. These release notes should also be used in conjunction with Release Notes for Cisco IOS Release 11.3, which contains some feature and caveat information applicable to Release 11.3(1) T.

The related documents mentioned above, in addition to detailed software configuration information on the features and Cisco IOS commands supported by Release 11.3(1) T, are available on the Web and on the Documentation CD-ROM. (See the "Online Navigation" section later in this document.)

Cisco IOS Software Documentation

The Cisco IOS software documentation is divided into nine modules and two master indexes. There are also four supporting documents.

Documentation Modules

Each module consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, and Cisco IOS software functionality and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Each configuration guide can be used in conjunction with its corresponding command reference.

Master Indexes

Two master indexes provide indexing information for the Cisco IOS software documentation set: an index for the configuration guides and an index for the command references. In addition, individual books contain a book-specific index.


Note The most up-to-date Cisco IOS documentation can be found on the latest Documentation CD-ROM and on the Web. These electronic documents contain updates and modifications made after the paper documents were printed. See the section "Online Navigation" for more details.

The Cisco IOS documentation set consists of the following books and chapter topics:

Books Chapter Topics

  • Configuration Fundamentals Configuration Guide

  • Configuration Fundamentals Command Reference

Configuration Fundamentals Overview

Cisco IOS User Interfaces

File Management

Interface Configuration

System Management

  • Network Protocols Configuration Guide, Part 1

  • Network Protocols Command Reference, Part 1

IP Addressing

IP Services

IP Routing Protocols

  • Network Protocols Configuration Guide, Part 2

  • Network Protocols Command Reference, Part 2

AppleTalk

Novell IPX

  • Network Protocols Configuration Guide, Part 3

  • Network Protocols Command Reference, Part 3

Apollo Domain

Banyan VINES

DECnet

ISO CLNS

XNS

  • Wide-Area Networking Configuration Guide

  • Wide-Area Networking Command Reference

ATM

Frame Relay

SMDS

X.25 and LAPB

  • Security Configuration Guide

  • Security Command Reference

Terminal Access Security

Network Access Security

Accounting and Billing

Filtering Traffic

Preventing Fraudulent Route Updates

Network Data Encryption

  • Dial Solutions Configuration Guide

  • Dial Solutions Command Reference

Dial Business Solutions and Examples

Dial-In Port Setup

DDR and Dial Backup

Remote Node and Terminal Service

Cost-Control and Large-Scale Dial Solutions

VPDN

  • Cisco IOS Switching Services Configuration Guide

  • Cisco IOS Switching Services Command Reference

Switching Paths for IP Networks

Fast Switching

Autonomous Switching

NetFlow Switching

Optimum Switching

Virtual LAN (VLAN) Switching and Routing

Inter-Switch Link Protocol Encapsulation

IEEE 802.10 Encapsulation

LAN Emulation

  • Bridging and IBM Networking Configuration Guide

  • Bridging and IBM Networking Command Reference

Transparent Bridging

Source-Route Bridging

Remote Source-Route Bridging

DLSw+

STUN and BSTUN

LLC2 and SDLC

IBM Network Media Translation

DSPU and SNA Service Point

SNA Frame Relay Access Support

APPN

NCIA Client/Server Topologies

IBM Channel Attach

  • Cisco IOS Software Command Summary

  • Dial Solutions Quick Configuration Guide

  • System Error Messages

  • Debug Command Reference


Note The Cisco Management Information Base (MIB) User Quick Reference publication is no longer being published. For the latest list of MIBs supported by Cisco, see the Cisco Network Management Toolkit on Cisco Connection Online. On CCO, go to Software and Support, select Software Center, and click on Network Management Products. Next, select Cisco Network Management Toolkit and click on Cisco MIBs.

Online Navigation

The Cisco IOS software documentation is available as printed manuals or electronic documents.

You can access the electronic documents either on Cisco Connection Online (CCO) on the World Wide Web or on the Cisco Documentation CD-ROM.

On CCO and the CD-ROM, the main path is as follows:

Cisco Connection Online: Products and Ordering: Documentation: Cisco Documentation: Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.3:

For Product Bulletins on CCO and the CD-ROM, the path is as follows:

Cisco Connection Online: Products and Ordering: More Information: Product Bulletins: Cisco IOS Release 11.3.

Online Navigation Enhancements

New online navigation enhancements for Release 11.3 include:

On the Documentation CD-ROM or CCO, go to Cisco IOS Release 11.3 and select Cisco IOS Release 11.3 Configuration Guides, Command References. Then select Configuration Guide Master Index or Command Reference Master Index. To access documentation related to an index entry, click on the page number following the entry.
On CCO or the Documentation CD-ROM, go to Cisco IOS Release 11.3 and select Cisco IOS Release 11.3 Configuration Guides, Command References. Next, select Cisco IOS 11.3 New Features.
To access configuration documentation for a feature, do one of the following:

  • Click on the page number following the feature name. This takes you to the location where the feature is documented.

  • Using your browser's search function, search on one or more keywords from the feature name. This brings the feature documentation to your screen.

For additional information about the Documentation CD-ROM and CCO, refer to the sections "Cisco Connection Online" and "Documentation CD-ROM" at the end of these release notes.

New Features in Release 11.3(1) T for Cisco AS5100 and AS5200

The following new features are supported by Cisco AS5100 and AS5200 in Cisco IOS Release 11.3(1) T:

SNMP notifications can be sent as traps or inform requests. Traps are unreliable because the receiver does not send any acknowledgment when it receives a trap. The sender cannot determine if the trap was received. However, an SNMP manager that receives an inform request acknowledges the message with an SNMP response PDU. If the manager does not receive an inform request, it does not send a response. If the sender never receives a response, the inform request can be sent again. Thus, informs are more likely to reach their intended destination.
Because they are more reliable, informs consume more resources in the router and network. Unlike a trap, which is discarded as soon as it is sent, an inform request must be held in memory until a response is received or the request times out. Also, traps are sent only once, while an inform request might be retried several times. The retries increase traffic and contribute to a higher overhead on the network.
Thus, traps and inform requests provide a trade-off between reliability and resources. If it is important that the SNMP manager receives every notification, use inform requests. On the other hand, if you are concerned about traffic on your network or memory in the router, and you do not need to receive every notification, use traps.

Cisco IOS Feature Sets for Cisco AS5100 and AS5200

The Cisco IOS software is packaged into "feature sets" (also called "software images"). There are many different feature sets available, and each feature set contains a specific subset of Cisco IOS features. The feature set matrix is used to see the overall feature set organization.

Feature Set Matrix

The feature set matrices (See Table 1 and Table 2) show the new feature set organization and lists which feature sets are available on Cisco AS5100 and AS5200 for Release 11.3 T. The matrices use the following symbols:

Feature Set
Matrix Symbol
Description
Basic This feature is offered in the basic feature set.
Plus This feature is offered in the Plus feature set
Encrypt This feature is offered in the encryption feature sets, which consist of 40-bit (Plus 40) or 56-bit (Plus 56) data encryption feature sets.


Table 1: Feature Set Matrix for Cisco AS5100
Standard
Feature Sets
Cisco AS5100
IP

Basic

Desktop (IP/IPX/AppleTalk/DEC)

Basic

Remote Access Server

Basic


Table 2: Feature Set Matrix for Cisco AS5200
Standard
Feature Sets
Cisco AS5200
IP

Basic, Plus

Desktop

Basic, Plus

Enterprise

Basic, Plus

Cisco IOS images with strong encryption (including, but not limited to 56-bit DES) are subject to U.S. Government export controls, and have a limited distribution. Images to be installed outside the U.S. require an export license. Customer orders might be denied or subject to delay due to U.S. Government regulations. Contact your sales representative or distributor for more information, or send e-mail to export@cisco.com.

Feature Set Tables

To determine what features are available with each feature set, see Table 3 and Table 4. The tables summarize what features you can use when running a specific feature set on Cisco AS5100 and AS5200 for Cisco IOS Release 11.3 T. The feature set tables use the following symbols:

Feature Set
Table Symbol
Description
Yes This feature is offered in the feature set.
-- This feature is not offered in the feature set.


Table 3: Cisco IOS Software Feature Sets for Cisco AS5100
Feature Set
 Feature IP IP/IPX/AT/
DEC
Remote
Access
Server
 IBM Support
APPN High Performance Routing No No No
APPN MIB Enchancements No No No
APPN over Ethernet LAN Emulation No No No
APPN Scalability Enhancements No No No
Bisync Enhancements, includes:

    • Bisync 3780 Support

    • BSC Extended Addressing

    • Block Serial Tunneling (BSTUN) over Frame Relay

No

No No
Cisco MultiPath Channel (CMPC) No No No
DLSw+ Enhancements, includes:

    • Backup Peer Extensions for Encapsulation Types

    • DLSw+ Border Peer Caching

    • DLSw+ MIB Enhancements

    • DLSw+ SNA Type of Service

    • LLC2-to-SDLC Conversion between PU4 Devices

    • NetBIOS Dial-on-Demand Routing

    • UDP Unicast Enhancement

No

No No
FRAS Enhancements, includes:

    • FRAS Boundary Network Node Enhancement

    • FRAS Dial Backup over DLSw+

    • FRAS DLCI Backup

    • FRAS Host

    • FRAS MIB

    • SRB over Frame Relay

No

No No
SRB over FDDI on Cisco 4000-M, 4500-M, and 4700-M Routers No No No
TN3270 LU Nailing No No No
TN3270 Server Enhancements No No No
Token Ring LANE No No No
Tunneling of Asynchronous Security Protocols No No No
Internet
DRP Server Agent Yes Yes No
 IP Routing
Easy IP (Phase 1) No No No
Hot Standby Router Protocol (HSRP) over ISL in Virtual LAN Configurations No No No
IP Enhanced IGRP Route Authentication Yes Yes Yes
TCP Enhancements, includes:

    • TCP Selective Acknowledgment

    • TCP Timestamp

No

No No
 LAN Support
AppleTalk Access List Enhancements No Yes No
DECnet Accounting No Yes No
IPX Named Access Lists No Yes Yes
IPX SAP-after-RIP No Yes Yes
NLSP Enhancements No Yes No
NLSP Multicast Support No Yes No
 Management
Cisco Call History MIB Command Line Interface Yes Yes No
Cisco IOS Internationalization Yes Yes Yes
Entity MIB, Phase 1 Yes Yes Yes
SNMPv2C Yes Yes Yes
Virtual Profiles Yes Yes Yes
 Multimedia
IP Multicast Load Splitting across Equal-Cost Paths Yes Yes Yes
IP Multicast over ATM Point-to-Multipoint Virtual Circuits No No No
IP Multicast over Token Ring LANs Yes Yes Yes
Stub IP Multicast Routing Yes Yes Yes
Quality of Service
RTP Header Compression Yes Yes Yes
Security
Double Authentication Yes Yes Yes
Encrypted Kerberized Telnet No No No
HTTP Security Yes Yes Yes
Per-User Configuration Yes Yes Yes
Reflexive Access Lists Yes Yes Yes
TCP Intercept No No No
Vendor-Proprietary RADIUS Attributes Yes Yes Yes
 Switching
AppleTalk Routing over ISL and IEEE 802.10 in Virtual LANs No No No
CLNS and DECnet Fast Switching over PPP No No No
DECnet/Vines/XNS over ISL, includes:

    • Banyan VINES Routing over ISL Virtual LANs

    • DECnet Routing over ISL Virtual LANs

    • XNS Routing over ISL Virtual LANs

No

No No
Fast-Switched Policy Routing Yes Yes Yes
IPX Routing over ISL Virtual LANs No No No
VIP Distributed Switching Support for IP Encapsulated in ISL No No No
 Terminal Services
Virtual Interface Template Service No No No
Virtual Templates for Protocol Translation No No Yes
 WAN Optimization
ATM MIB Enhancements No No No
PAD Enhancements No No Yes
PAD Subaddressing Yes Yes Yes
 WAN Services
Bandwidth Allocation Control Protocol Yes Yes No
Enhanced Local Management Interface (ELMI) Yes Yes Yes
Frame Relay Enhancements Yes Yes Yes
Frame Relay MIB Extensions Yes Yes Yes
Frame Relay Router ForeSight Yes Yes Yes
ISDN Advice of Charge Yes Yes No
ISDN Caller ID Callback Yes Yes No
ISDN NFAS Yes Yes No
LANE Per-subinterface Debug Messages No No No
Layer 2 Forwarding--Fast Switching No No Yes
Leased Line ISDN at 128 kbps No No No
Multilink PPP Interleaving and Fair-Queuing Support No No No
PPP over ATM No No No
Telnet Extensions for Dialout No No No
VPDN Tunnel Lookup Based on Dialed Number Information No No No
X.25 Enhancements Yes Yes Yes
X.25 on ISDN Yes Yes No
X.25 Switching between PVCs and SVCs Yes Yes Yes
X.28 Emulation Yes Yes Yes

Table 4: Cisco IOS Software Feature Sets for Cisco AS5200
Feature Set
 Feature IP IP Plus Desktop Desktop
Plus
Enterprise Enterprise
Plus
 IBM Support
APPN High Performance Routing No No No No No No
APPN MIB Enchancements No No No No No No
APPN over Ethernet LAN Emulation No No No No No No
APPN Scalability Enhancements No No No No No No
Bisync Enhancements, includes:

    • Bisync 3780 Support

    • BSC Extended Addressing

    • Block Serial Tunneling (BSTUN) over Frame Relay

No

No No No Yes Yes
Cisco MultiPath Channel (CMPC) No No No No No No
DLSw+ Enhancements, includes:

    • Backup Peer Extensions for Encapsulation Types

    • DLSw+ Border Peer Caching

    • DLSw+ MIB Enhancements

    • DLSw+ SNA Type of Service

    • LLC2-to-SDLC Conversion between PU4 Devices

    • NetBIOS Dial-on-Demand Routing

    • UDP Unicast Enhancement

No

No No No Yes Yes
FRAS Enhancements, includes:

    • FRAS Boundary Network Node Enhancement

    • FRAS Dial Backup over DLSw+

    • FRAS DLCI Backup

    • FRAS Host

    • FRAS MIB

    • SRB over Frame Relay

No

No No No Yes Yes
SRB over FDDI on Cisco 4000-M, 4500-M, and 4700-M Routers No No No No No No
TN3270 LU Nailing No No No No No No
TN3270 Server Enhancements No No No No No No
Token Ring LANE No No No No No No
Tunneling of Asynchronous Security Protocols No No No No Yes Yes
Internet
DRP Server Agent Yes Yes Yes Yes Yes Yes
 IP Routing
Easy IP (Phase 1) No Yes No Yes No Yes
Hot Standby Router Protocol (HSRP) over ISL in Virtual LAN Configurations No No No No No No
IP Enhanced IGRP Route Authentication Yes Yes Yes Yes Yes Yes
TCP Enhancements, includes:

    • TCP Selective Acknowledgment

    • TCP Timestamp

No

No No No Yes Yes
 LAN Support
AppleTalk Access List Enhancements No No Yes Yes Yes Yes
DECnet Accounting No No Yes Yes Yes Yes
IPX Named Access Lists No No Yes Yes Yes Yes
IPX SAP-after-RIP No No Yes Yes Yes Yes
NLSP Enhancements No No Yes Yes Yes Yes
NLSP Multicast Support No No Yes Yes Yes Yes
 Management
Cisco Call History MIB Command Line Interface Yes Yes Yes Yes Yes Yes
Cisco IOS Internationalization Yes Yes Yes Yes Yes Yes
Entity MIB, Phase 1 Yes Yes Yes Yes Yes Yes
SNMPv2C Yes Yes Yes Yes Yes Yes
Virtual Profiles Yes Yes Yes Yes Yes Yes
 Multimedia
IP Multicast Load Splitting across Equal-Cost Paths Yes Yes Yes Yes Yes Yes
IP Multicast over ATM Point-to-Multipoint Virtual Circuits No No No No No No
IP Multicast over Token Ring LANs Yes Yes Yes Yes Yes Yes
Stub IP Multicast Routing Yes Yes Yes Yes Yes Yes
Quality of Service
RTP Header Compression Yes Yes Yes Yes Yes Yes
Security
Double Authentication Yes Yes Yes Yes Yes Yes
Encrypted Kerberized Telnet No No No No No No
HTTP Security Yes Yes Yes Yes Yes Yes
Per-User Configuration Yes Yes Yes Yes Yes Yes
Reflexive Access Lists Yes Yes Yes Yes Yes Yes
TCP Intercept No No No No Yes Yes
Vendor-Proprietary RADIUS Attributes Yes Yes Yes Yes Yes Yes
 Switching
AppleTalk Routing over ISL and IEEE 802.10 in Virtual LANs No No No No No No
CLNS and DECnet Fast Switching over PPP No No No No Yes Yes
DECnet/Vines/XNS over ISL, includes:

    • Banyan VINES Routing over ISL Virtual LANs

    • DECnet Routing over ISL Virtual LANs

    • XNS Routing over ISL Virtual LANs

No

No No No No No
Fast-Switched Policy Routing Yes Yes Yes Yes Yes Yes
IPX Routing over ISL Virtual LANs No No No No No No
VIP Distributed Switching Support for IP Encapsulated in ISL No No No No No No
 Terminal Services
Virtual Interface Template Service No No No No No No
Virtual Templates for Protocol Translation No Yes No Yes Yes Yes
 WAN Optimization
ATM MIB Enhancements No No No No No No
PAD Enhancements No Yes No Yes Yes Yes
PAD Subaddressing Yes Yes Yes Yes Yes Yes
 WAN Services
Bandwidth Allocation Control Protocol Yes Yes Yes Yes Yes Yes
Enhanced Local Management Interface (ELMI) Yes Yes Yes Yes Yes Yes
Frame Relay Enhancements Yes Yes Yes Yes Yes Yes
Frame Relay MIB Extensions Yes Yes Yes Yes Yes Yes
Frame Relay Router ForeSight Yes Yes Yes Yes Yes Yes
ISDN Advice of Charge Yes Yes Yes Yes Yes Yes
ISDN Caller ID Callback Yes Yes Yes Yes Yes Yes
ISDN NFAS Yes Yes Yes Yes Yes Yes
LANE Per-subinterface Debug Messages No No No No No No
Layer 2 Forwarding--Fast Switching No Yes No Yes Yes Yes
Leased Line ISDN at 128 kbps No No No No No No
Multilink PPP Interleaving and Fair-Queuing Support No No No No No No
PPP over ATM No No No No No No
Telnet Extensions for Dialout No No No No No No
VPDN Tunnel Lookup Based on Dialed Number Information No No No No No No
X.25 Enhancements Yes Yes Yes Yes Yes Yes
X.25 on ISDN Yes Yes Yes Yes Yes Yes
X.25 Switching between PVCs and SVCs Yes Yes Yes Yes Yes Yes
X.28 Emulation Yes Yes Yes Yes Yes Yes

Memory Requirements

Table 5 describes the memory requirements for the Cisco AS5100 and AS5200 platforms' feature sets supported by Cisco IOS Release 11.3(1) T.

Beginning with Cisco IOS Release 10.3, some software image sizes exceed 4 MB and, when compressed, exceed 2 MB. Also, some systems now require more than 1 MB of main system memory for data structure tables.

For Cisco routers to take advantage of the Release 11.3(1) T features, you must upgrade the code or main system memory as listed in Table 5. Some platforms have specific chip or architecture requirements that affect what can be upgraded and in what increments.


Table 5: Release 11.3(1) T Memory Requirements
Platform/Feature Set Minimum Required Code Memory Required Main Memory Release 11.2 F Runs from
Cisco AS5100
IP 8 MB Flash 6 MB DRAM Flash
IP/IPX/AT/DEC 8 MB Flash 4 MB DRAM Flash
Remote Access Server (RAS) 8 MB Flash 6 MB DRAM Flash
Cisco AS5200
IP 8 MB Flash 8 MB DRAM Flash
IP Plus 8 MB Flash 8 MB DRAM Flash
Desktop 8 MB Flash 8 MB DRAM Flash
Desktop Plus 8 MB Flash 8 MB DRAM Flash
Enterprise 16 MB Flash 8 MB DRAM Flash
Enterprise Plus 16 MB Flash 8 MB DRAM Flash

Upgrading to a New Software Release

For information on upgrading to a new software release, refer to the Cisco IOS Software Release Upgrade Paths and Packaging Simplification Product Bulletin #703.

You can access this product bulletin on the Web at http://www.cisco.com, http://www-europe.cisco.com, or http://www-china.cisco.com, or on the Documentation CD-ROM.

The path is as follows:

Cisco Connection Online: Products and Ordering: More Information: Product Bulletins: Cisco IOS Release 11.3: Cisco IOS Software Release 11.3 Upgrade Paths (#703, 12/97)

Caveats for Release 11.3(1) T

This section describes possibly unexpected behavior by Release 11.3(1) T. Unless otherwise noted, these caveats apply to all 11.3 releases up to and including 11.3(1) T.

Basic System Services

When frame relay traffic shaping is enabled on a serial interface, disabling and re-enabling weighted fair queuing will cause a system restart. [CSCdj58431]

Wide-Area Networking

The map-class commands frame-relay bc out and frame-relay be out are accepted by the enterprise image. These parameters are relevant for SVC setup. However, the traffic shaping code does not use them. As a result, the values appear to be unset.

This behavior can be avoided by using the command:

frame-relay bc number frame-relay be number

[CSCdj65624]

Cisco Connection Online

Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.

Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to the Cisco customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.

CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.

You can access CCO in the following ways:

For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.


Note If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact the Cisco Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387, 408 526-7208, or cs-rep@cisco.com.

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM, which ships with your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated monthly. Therefore, it might be more up to date than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM is available as a single unit or as an annual subscription. You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.



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