Error Messages

This appendix provides explanations and recommendations for the following error messages:

• %COLL,QUIC_ETHER, LOG_NOTICE, 0, Unit %d excessive collisions. Retry limit %d exceeded

• %ETHERNET-1-NOMEMORY

• %ETHERNET-1-NOMEMORY

• %ETHERNET-1-TXERR

• HBEAT, QUICC-ETHER, LOG_NOTICE, 0, Unit %d, heartbeat check failure

• %Insufficient resources to create channel group

• %LATECOLL, QUICC_ETHER, LOG_NOTICE, 0, Unit %d, late collision error

• %LOSTCARR, QUICC_ETHER, LOG_ALERT, 0, Unit %d, lost carrier. Transceiver problem?

• %UNDERFLO, QUICC_ETHER, LOG_ERR, 0, Unit %d, underflow error

• %QUICC-ETHER-1-INITFAIL

• %QUICC-1-BADHDXFSM

• %QUICC-1-CTSLOST

• %QUICC-1-LINEFLAP

• %QUICC-1-INITFAIL

• %QUICC-ETHER-1-INITFAIL

• %QUICC_ETHER-1-INITFAIL

• %QUICC-ETHER-1-LOSTCARR

• %QUICC-ETHER-1-LOSTCARR

• %QUICC-ETHER-3-UNDERFLO

• %QUICC-ETHER-5-COLL

• %QUICC-ETHER-5-HBEAT

• %QUICC-ETHER-5-LATECOLL

• %QUICC-1-TOOBIG

• %QUICC-1-TOOSMALL

• %QUICC-1-UNDERFLO

• %QUICC-1-UNEXPECTED_INTERRUPT

• %QUICC-1-UNKNOWN_WIC

• %QUICC-3-OWNERR

• %QUICC-3-UCODE_REV_UNKN

• %QUICC-3-UNKNOWN_SCCS MSG_TRACEBACK | MSG_PROCESS, QUICC, Incorrect SCC number

• %SWITCH-1-NOMEMORY

Error Message    %COLL,QUIC_ETHER, LOG_NOTICE, 0, Unit %d excessive collisions. Retry limit %d exceeded

Explanation    An Ethernet cable is broken or unterminated.

Recommended Action    Check cables for proper connections.

Error Message    %ETHERNET-1-NOMEMORY: msgtxt_nomemory

Explanation    Insufficient memory exists to allocate the necessary memory pools.

Recommended Action    If this message recurs, call your technical support representative for assistance.

Error Message    %ETHERNET-1-NOMEMORY: unit [dec], no memory for [char]

Explanation    Insufficient memory exists to allocate the necessary memory pools.

Recommended Action    If this message recurs, call your technical support representative for assistance.

Error Message    %ETHERNET-1-TXERR: [char]: fatal transmit error. Restarting...

Explanation    A fatal transmit error occurred on the Ethernet line, causing the line to be restarted.

Recommended Action    If this message recurs, call your technical support representative for assistance.

Error Message    HBEAT, QUICC-ETHER, LOG_NOTICE, 0, Unit %d, heartbeat check failure

Explanation    The Ethernet transceiver is malfunctioning.

Recommended Action    Replace the hardware.

Error Message    %Insufficient resources to create channel group

Explanation    The Cisco 3800 system deviates from other Cisco products supporting T1 and E1 in two ways: (1) Only a single channel group is allowed and it must be channel-group 0. (2) Only 15 time slots can be assigned to this channel group if the speed is 56 or 48.

Recommended Action    One of the above conditions has not been met.

Error Message    %LATECOLL, QUICC_ETHER, LOG_NOTICE, 0, Unit %d, late collision error

Explanation    The Ethernet cable might be too long, or there could be too many repeaters making the delay from one end to the other too long. The Ethernet cable may be overloaded with too many users.

Recommended Action    Verify that your Ethernet cable is the correct length and that you do not have too many repeaters in use. If these are not the problem, try removing hosts from the Ethernet segment to reduce the load.

Error Message    %LOSTCARR, QUICC_ETHER, LOG_ALERT, 0, Unit %d, lost carrier. Transceiver problem?

Explanation    The Ethernet 10BaseT cable is unplugged.

Recommended Action    Connect the cable properly.

Error Message    %UNDERFLO, QUICC_ETHER, LOG_ERR, 0, Unit %d, underflow error

Explanation    While transmitting a frame, the Ethernet controller local buffer received insufficient data because data could not be transferred to it quickly enough to keep up with its output rate.

Recommended Action    Normally such a problem is temporary, depending on transient peak loads within the system. The system should recover itself without you taking any action. If the problem recurs, your system may be suffering a hardware problem related to data traffic patterns. Copy the error exactly as it appears, and report it to your technical support representative.

Error Message    %QUICC-ETHER-1-INITFAIL:msgtxt_initfail

Explanation    A software or hardware error occurred.

Recommended Action    Copy the error message exactly as it appears, and report it to your technical support representative.

Error Message    %QUICC-1-BADHDXFSM: Quicc([dec]/[dec]), Unexpected HDX state [dec], event [dec]

Explanation    A bad event was detected in the state machine for half-duplex transmission/reception.

Recommended Action    Copy the error message exactly as it appears, and report it to your technical support representative.

Error Message    %QUICC-1-CTSLOST: QUICC([dec]/[dec]), Clear to Send Lost

Explanation    The Clear To Send (CTS) input signal on a data terminal equipment (DTE) serial interface became inactive while transmitting a frame. This problem stems from a communication line failure or cable disconnection.

Recommended Action    Check the serial interface cable and or communication equipment such as the channel service unit/data service unit (CSU/DSU).

Error Message    %QUICC-1-LINEFLAP: Quicc([dec]/[dec]), Excessive modem control changes

Explanation    The system received too many modem control signal interrupts. Modem control signals are hardware handshake signals between data terminal equipment (DTE) and data communications equipment (DCE). The signals include either a Data Carrier Detect (DCD) or a Data Set Ready (DSR), or both a DCD and a DSR.

Recommended Action    Check the serial interface cable. The error can occur if the cable is disconnected or has come loose and is picking up noise. If the cable appears to be connected correctly, check the equipment connected to the cable.

Error Message    %QUICC-1-INITFAIL: QUICC([dec]/[dec]), SCC[dec] init failed

Explanation    Software failed to initialize or restart a 1T serial card.

Recommended Action    Clear the serial interface. If message recurs, call your technical support representative for assistance.

Error Message    %QUICC-ETHER-1-INITFAIL: msgtxt_initfail

Explanation    A software or hardware error occurred.

Recommended Action    Copy the error message exactly as it appears, and report it to your technical support representative.

Error Message    %QUICC_ETHER-1-INITFAIL: Unit [dec], initialization timeout failure, csc[dec]=0x[hex]

Explanation    A software or hardware error occurred.

Recommended Action    Copy the error message exactly as it appears, and report it to your technical support representative.

Error Message    %QUICC-ETHER-1-LOSTCARR: Unit [dec], lost carrier. Transceiver problem?

Explanation    The Ethernet 10BaseT cable is unplugged.

Recommended Action    Connect the 10BaseT Ethernet cable.

Error Message    %QUICC-ETHER-1-LOSTCARR: Unit [dec], lost carrier. Transceiver problem? MSGDEF_LIMIT_GLACIAL)

Explanation    The Ethernet 10BaseT cable is unplugged.

Recommended Action    Connect the 10BaseT Ethernet cable

Error Message    %QUICC-ETHER-3-UNDERFLO: Unit [dec], underflow error

Explanation    While transmitting a frame, the Ethernet controller chip's local buffer received insufficient data because data could not be transferred to the chip fast enough to keep pace with its output rate. Normally, such a problem is temporary, depending on transient peak loads within the system.

Recommended Action    The system should recover. No action is required. If the problem recurs, it indicates a hardware error that might be related to data traffic patterns. Copy the error message exactly as it appears, and report it to your technical support representative.

Error Message    %QUICC-ETHER-5-COLL: Unit [dec], excessive collisions. Retry limit [dec] exceeded

Explanation    An Ethernet cable is broken or unterminated.

Recommended Action    Check cables for proper connections and termination.

Error Message    %QUICC-ETHER-5-HBEAT: Unit [dec], heartbeat check failure

Explanation    The Ethernet cable might be too long or there could be too many repeaters, so the delay from one end to the other is too long. The Ethernet cable might be overloaded with too many users.

Recommended Action    Verify that your Ethernet cable is the correct length and that you do not have too many repeaters in use. If these are not the problem, try removing hosts from the Ethernet segment to reduce the load.

Error Message    %QUICC-ETHER-5-LATECOLL: Unit [dec], late collision error

Explanation    The Ethernet cable might be too long, or there could be too many repeaters such that the delay from one end to the other is too long. The Ethernet cable might be overloaded with too many users.

Recommended Action    Verify that your Ethernet cable is the correct length and that you do not have too many repeaters in use. If these are not the problem, try removing hosts from the Ethernet segment to reduce the load.

Error Message    %QUICC-1-TOOBIG: Quicc([dec]/[dec]), packet too big

Explanation    A packet greater than the assigned MTU of this serial interface was queued up for transmission.

Recommended Action    The system should recover. No action is required. If the problem recurs, it indicates an error that might be related to data traffic patterns. Copy the error message exactly as it appears, and report it to your technical support representative.

Error Message    %QUICC-1-TOOSMALL: Quicc([dec]/[dec]), packet was less than 2 bytes

Explanation    A small packet (less than two bytes) was queued up for transmission. The interface cannot handle such small packets for transmission.

Recommended Action    The system should recover. No action is required. If the problem recurs, it indicates a hardware error that might be related to data traffic patterns. Copy the error message exactly as it appears, and report it to your technical support representative.

Error Message    %QUICC-1-UNDERFLO: QUICC([dec]/[dec]), Transmit underflow

Explanation    While transmitting a frame, the serial controller chip's local buffer received insufficient data because data could not be transferred to the chip fast enough to keep pace with its output rate. Normally, such a problem is temporary, depending on transient peak loads within the system.

Recommended Action    The system should recover. No action is required.

Error Message    %QUICC-1-UNEXPECTED_INTERRUPT: Quicc([dec]), Unexpected modem-signal interrupt

Explanation    The software did not expect to see a modem control signal change on this type of WAN interface card interface.

Recommended Action    Copy the error message exactly as it appears, and report it to your technical support representative.

Error Message    %QUICC-1-UNKNOWN_WIC: Quicc([dec]), wic card has an unknown id of [hex]

Explanation    The software does not recognize the type of WAN interface card plugged into the port module.

Recommended Action    Check the part number on the WAN interface card to see if it is supported in the version of Cisco IOS operational on the router or contact your technical support representative.

Error Message    %QUICC-3-OWNERR: MSG_TRACEBACK | MSG_PROCESS, QUICC([dec]/[dec]), Buffer ownership error, pak=[hex]

Explanation    An internal software error occurred.

Recommended Action    Call your technical support representative to obtain a software upgrade.

Error Message    %QUICC-3-UCODE_REV_UNKN: Unknown microcode revision number: [dec]

Explanation    The MC68360/QUICC CPU was running an unexpected version of microcode. This could be possible if a new version of the QUICC chip was released or if a very old version was used in the manufacturing process. This could also occur if a new version of microcode was released to fix any bugs.

Recommended Action    A decrease in performance might occur for any asynchronous interfaces running PPP. Call customer service if this is an issue.

Error Message    %QUICC-3-UNKNOWN_SCCS MSG_TRACEBACK | MSG_PROCESS, QUICC, Incorrect SCC number

Explanation    An internal software error occurred.

Recommended Action    Call your technical support representative to obtain a software upgrade.

Error Message    %SWITCH-1-NOMEMORY

Explanation    The CPU was unable to access the memory it needs to carry out its functions. Possible causes include the following: the network is large, requiring a lot of memory for routing tables, and so forth; the router configuration has many features enabled, each of which require a certain amount of memory; a software error (memory leak) exists.

Recommended Action    Reduce system activity to ease the memory demand, or upgrade to a larger memory configuration.