Service and Support

• INSTALL provides onsite support and remote technical assistance for Cisco LAN network installation.

• INSTALL PLUS is a more comprehensive package that includes configuration support during installation.

• DEPLOYMENT provides you with seamless network implementation services that assist you in deploying large LAN networks.

• Onsite physical installation of your Cisco equipment

• Remote configuration of your Cisco equipment via Cisco's Technical Assistance Center (TAC)

• Site Preparation Guide for the installation service

• Configuration Guide for the configuration service

• Packaged Install Plus Configuration provides installation and configuration services in a shrink-wrapped package so it can be easily and effectively marketed by resellers.

• SMARTnet Next Business Day (NBD) -- 8 hours/day, 5 days/week, next-business-day hardware replacement

• SMARTnet 8x5x4 -- 8 hours/day, 5 days/week, 4-hour hardware replacement

• SMARTnet 24x7x4 -- 24 hours/day, 7 days/week, 4-hour hardware replacement

• Packaged SMARTnet -- each level of SMARTnet services is available in a shrink-wrapped package, which allows it to be effectively marketed through resellers.

• SMARTnet OnSite -- 8 hours/day, 5 days/week, next-business-day response

• SMARTnet OnSite 8x5x4 -- 8 hours/day, 5 days/week, 4-hour response

• SMARTnet OnSite 24x7x4 -- 24 hours/day, 7 days/week, 4-hour response

• Packaged SMARTnet OnSite 24x7x4 -- provides SMARTnet OnSite 24x7x4 service in a shrink-wrapped package, which allows it to be effectively marketed through resellers.

• CCO technical support is available 24 hours a day, 7 days a week.

• TAC assistance is available from 9 am to 5 pm Monday through Friday (PST), excluding Cisco-observed holidays.

• Packaged Cisco Expert Access provides Cisco Expert Access in a shrink-wrapped package, which enables it to be effectively marketed through resellers.

• Extensions in 12-month increments for any Cisco product. Warranty is tracked by serial number, so customer must return the completed registration form within 30 days of purchase to activate the extended warranty for each unit.

• All repairs performed by Cisco factory-trained technicians

• Provides additional investment protection for customer's hardware

• Packaged Cisco Extend provides Cisco Extend in a shrink-wrapped package, which enables it to be effectively marketed through resellers.

• Provides hardware replacement

• Provides TAC support, by telephone, for a single occasion

• Packaged Cisco Advance Replacement provides Cisco Advanced Replacement in a shrink-wrapped package, which enables it to be effectively marketed through resellers.

• Access to CCO

• Access to TAC

• Cisco IOS software updates and enhancements

These services are available 24 hours a day, 365 days a year.

• Return for replacement with 10 business days turnaround

• Advance replacement by next business day, 8x5

• Advance replacement with 4-hour response, 8x5

• Advance replacement with 4-hour response, 24x7

• Onsite support by next business day, 8x5

• Onsite support with 4-hour response, 8x5

• Onsite support with 4-hour response, 24x7

Training Courses -- onsite and classroom training provided by Cisco and/or Training Partners covering products and technical topics such as network design and troubleshooting

• Single Point of Contact (SPOC) -- worldwide service delivered from Cisco

• Local support -- in-country service provided by a network of authorized Global Solution Service providers

In addition, Global Solution Services offers Central Purchasing for purchases destined for multiple countries, with local product delivery supplied by in-country partners.

Electronic Commerce -- Status Agent, Pricing Agent, Configuration Agent, and Service Order Agent

Real-Time Online Support and Information Service -- Interactive applications including a powerful search database (Open Forum), electronic case submission and tracking, the Bug Tool Kit, and thousands of technical resources

Billable Onsite Field Services -- onsite field services including onsite remedial service, installation, ECO/FCO installation, and system updates and upgrades

Advance Replacement Parts -- advance replacement parts shipped overnight on an as-required basis via next-business-day delivery service

Return for Exchange -- a service that will exchange customer-returned parts with parts of equal or better type, function, or quality

• Program and Project Management

• WAN Audit

• LAN Assessment

• Consulting Services

• Single Point of Contact (SPOC) -- worldwide service delivered from Cisco

• Local support -- in-country service provided by a network of authorized Global Solution Service providers

In addition, Global Solution Services offers Central Purchasing for purchases destined for multiple countries, with local product delivery supplied by in-country partners.

Electronic Commerce -- Status Agent, Pricing Agent, Configuration Agent, and Service Order Agent.

Real-Time Online Support and Information Service -- Interactive applications including a powerful search database (Open Forum), electronic case submission and tracking, the Bug Tool Kit, and thousands of technical resources.

• CCIE Routing and Switching Specialist

• CCIE WAN Specialist

• CCIE ISP Dial Specialist

CCIEs are recognized throughout the networking industry as the most highly qualified of technical professionals. Stringent re-certification requirements ensure that CCIEs are always equipped with the latest technical expertise.

• 24-Hour Telephone Support -- telephone consultation to help troubleshoot hardware, software, or configuration problems

• Billable Onsite Field Services -- onsite field services including onsite remedial service, installation, ECO/FCO installation, and system updates and upgrades

• Advance Replacement Parts -- advance replacement parts shipped overnight on an as-required basis via next-business-day delivery service

• Return for Exchange -- a service that will exchange customer-returned parts with parts of equal or better type, function, or quality