Tools

The following Resource Manager tools are available :

• CCO Tools--Links to Cisco Connection Online (CCO), an online resource for Cisco customers.

• Connectivity Tools--Tools to check device connectivity.

You access these tools by clicking Tools on the button bar.

CCO

For your convenience, Resource Manager provides links to frequently used CCO features. You will need a CCO user name and password to use these tools. The following links are available:

• Tech Tips--Link to Cisco's Service and Support web page.

• Troubleshooting--Answers to common application questions and problems.

• Bug Toolkit--Aids to finding and monitoring problems that can impact your network.

• Open Forum Q&A--Answers from Cisco's technical experts to common questions.

• Open a TAC Case--An online form for opening a case with the Technical Assistance Center.

• Query a TAC Case--An online form for querying an open case.

• Browse CCO IOS Software--Information about the most current Cisco IOS software versions.

• Browse CCO Switch Software--Information about the most current switch software versions.

Connectivity Tools

Connectivity tools enable you to check device connectivity, run traceroutes, and ping devices on the network. The following sections describe the tasks you can perform with the connectivity tools.

Checking Connectivity

Scenario: You want to verify that Resource Manager is connected to a particular device on your network.

To check device connectivity, perform the following steps:

Step 1

Click Tools on the button bar, then select Connectivity Tools > Management Station to Device.

The Check Connectivity dialog box appears. (See Figure 10-1.)

Figure 10-1: Check Connectivity Dialog Box

Step 2 Enter the name of the device, select the connectivity types you want to check, then click Next.

If you selected SNMP, the SNMP Passwords dialog box appears. (See Figure 10-2.)

If necessary, change the default Read and Write Community strings, then click Next.

The Connectivity Results dialog box appears. (See Figure 10-3.)

Figure 10-2: SNMP Passwords Dialog Box

Figure 10-3: Connectivity Results Dialog Box

Step 3 Click Next to see the interface test results.

The Interface Test Results window appears. (See Figure 10-4.)

Figure 10-4: Interface Test Results Window

Checking Traceroute

Scenario: You want to check the traceroute of a specific device.

To check a device traceroute, perform the following steps:

Step 1

Click Tools on the button bar, then select Connectivity Tools > Traceroute.

The Traceroute dialog box appears. (See Figure 10-5.)

Figure 10-5: Traceroute Dialog Box

Step 2 Enter the name of the device, then click Get.

The traceroute appears in the box below the device field. The devices in the traceroute are listed sequentially from the origin of the connection to the specified device.

Pinging a Device

Scenario: You want to ping a device to ensure that it is connected to the network.

To ping a device, perform the following steps:

Step 1

Click Tools on the button bar, then select Connectivity Tools > Ping.

The Ping dialog box appears. (See Figure 10-6.)

Figure 10-6: Ping Dialog Box

Step 2 Enter the name of the device, then click Get.

The ping statistics for the specified device appear in the box below the device field.