This section discusses the objectives, audience, organization, and conventions of the CiscoWorks User Guide for release 3.2. It also lists related Cisco publications.
The primary purpose of this publication is to provide information on the CiscoWorks product. CiscoWorks may be running on a variety of network management stations (NMS) including SunNet Manager (SNM) and HP OpenView.
This publication does not describe specific network management platform features; it covers CiscoWorks applications only. This publication assumes that you are familiar with your Simple Network Management Protocol (SNMP) platform.
This publication is designed for the Cisco Systems user who is responsible for planning, managing, and analyzing an internetwork. This includes network managers, operators, and system administrators, who should have prior networking experience, be familiar with SNMP, their SNMP network management platform and operating system, and be aware of their own network topology. Familiarity with database programs is also beneficial.
This publication is divided into the following sections:
- Product Overview--Describes CiscoWorks functionality and tasks.
- Fault Management--Describes the CiscoWorks fault management features that help you monitor and diagnose network problems. This includes diagnosing individual devices, lines, and interfaces, detecting potential faults, and recovering from problems.
- Performance Management--Describes the CiscoWorks features that help you manage the performance level of your network, including managing individual devices, lines, and interfaces.
- Managing Cisco Device Configurations--Describes the configuration features that enable you to control your Cisco Systems device configurations.
- Device Management--Describes the Device Management and Sync w/Sybase applications and how to use them to build and update the CiscoWorks database.
- Setting Up Domains and Securing Applications--Describes how to set up collections of devices, secure CiscoWorks applications, and set up users and group privileges.
- Database Administration--Contains information that your database management system (DBMS) system administrator will use to perform basic database maintenance.
- Using CiscoWorks Process Manager--Provides detailed information on the CiscoWorks processes.
The command descriptions use these conventions:
- Commands and keywords are in boldface font.
- Variables for which you supply values are in italic font.
- Elements in square brackets ([ ]) are optional.
- Alternative but required keywords are grouped in braces ({ }) and are separated by a vertical bar (|).
The examples use these conventions:
- Terminal sessions and information the system displays are printed in a
screen font.
- Information you enter is in
boldface screen font.
- Nonprinting characters, such as passwords, are shown in angle brackets (< >).
- Information the system displays is in screen font, with default responses in square brackets ([ ]).
This publication also uses the following conventions:
- Menu and button items are in boldface font.
- Selecting a series of menu items is indicated by the following convention: Select Administer>CiscoWorks System>Process Mgr.
- Directories and filenames are in italic font.
- If items such as buttons or menu options are grayed out on application windows, it means that you do not have permission to use these options.
Note Me
ans
reader take note. Notes contain helpful suggestions or references to materials not contained in the manual.
 | Time Saver Means the described action saves time. You can save time by performing the action described in the paragraph. |
 | Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. |
The following Cisco Systems publications accompany the CiscoWorks product upon request:
The following installation guides provide new users with an overview of the installation process and instructions for completing an initial installation and configuration. These guides also focus on the SNMP network management platform-specific environment and how CiscoWorks relies on these platform-specific tools.
- CiscoWorks CD Installation for Solaris and SunOS
- CiscoWorks CD Installation for HP-UX
- CiscoWorks Installation Guide for HP-UX
- CiscoWorks Installation Guide for SunOS
- CiscoWorks Installation Guide for Solaris
- CiscoWorks Reference Guide--Provides reference information, such as MIB, error, and database table information, for all platforms. Refer to the CiscoWorks Reference Guide for the following information:
- MIB Files and Objects--Contains information on how to modify existing MIB files and establish new MIB files, as well as a brief example of MIB objects and their use with CiscoWorks polling capabilities. Note that you should use CCO to access the most complete and up-to-date MIB information.
- Troubleshooting CiscoWorks Errors--Describes troubleshooting file permissions during configuration, running CiscoWorks applications from the command line, and common error messages associated with CiscoWorks applications.
- CiscoWorks Database Tables--Contains information on the CiscoWorks database table structures.
- References and Recommended Reading--Contains a list of suggested reading materials, including Cisco technical publications, internetworking and network management references, MIB references, and network management-related Request for Comments (RFCs).
- Cisco Systems Internetworking Technology Terms and Acronyms--Defines internetworking technologies and specific Cisco terms.
A set of Sybase documentation accompanies the CiscoWorks product upon request. The CiscoWorks User Guide references the appropriate sections of the following Sybase documentation for use with CiscoWorks:
- System Administration Guide
- Command Reference
- Transact-SQL User's Guide
- Easy SQR (ESQR) reporting tool documentation
For information on platform-specific applications, refer to the platform documentation.
Cisco Connection Online (CCO), formerly Cisco Information Online (CIO), is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional content and services.
Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.
CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously--a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.
You can access CCO in the following ways:
- WWW: http://www.cisco.com.
- WWW: http://www-europe.cisco.com.
- WWW: http://www-china.cisco.com.
- Telnet: cco.cisco.com.
- Modem: From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and baud rates up to 14.4 kbps.
For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.
