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Table of Contents

About This Guide

About This Guide

This section describes the objectives, audience, organization, and conventions of the CiscoWorks Installation and Reference Guide. It also lists related Cisco, Sybase, and platform-specific publications.

Document Objectives

This guide contains information on the following:

For detailed information on using the CiscoWorks applications, refer to the CiscoWorks online help system and the CiscoWorks Release Note.

Audience

This guide is for the network administrator or operator who installs, configures, verifies, and uses CiscoWorks software. The network administrator or operator should be familiar with the following topics:

Document Organization

This guide contains the following chapters:

Document Conventions

This guide uses basic conventions to represent text and table information.

Command descriptions use these conventions:

Examples use these conventions:

This publication also uses the following conventions:

Time Saver Means the described action saves time. You can save time by performing the action described in the paragraph.
Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in the manual.
Caution Means reader be careful. You are capable of doing something that might result in equipment damage or loss of data.

Related Documentation

This section provides information about related CiscoWorks and Sybase publications. The CiscoWorks documentation set includes:

The following set of Sybase publications accompanies CiscoWorks:

Refer to other network management platform documentation for NMS functionality.

Online UNIX Manual Pages

This guide references the online UNIX manual pages. For example, you can access the manual page for the df command by entering the following command at the UNIX prompt:

hostname% man df
Note You can also access the manual pages for CiscoWorks. To do so, confirm that your MANPATH environmental variable includes $NMSROOT/man. You can add it to your MANPATH by entering the following line at the UNIX prompt for the C shell: setenv MANPATH $NMSROOT/man; or MANPATH=$NMSROOT/man; enter export MANPATH for the Bourne shell.

Online Help

This release of CiscoWorks ships with a sophisticated online help system that allows users to access different levels of information within the help system by selecting underlined text to open additional windows.

The online help system provides overview, related information, procedures, and glossary data on the CiscoWorks applications and features. It contains both keyword and full-text search capabilities to enable users to search for specific text within the online help system.

For more information, refer to the CiscoWorks online help menu located in your network management platform menu structure or to the "CiscoWorks Online Help" section in the "CiscoWorks Getting Started" chapter.

Cisco Connection Online

Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. You can use your product serial number to activate CCO for a single user during your warranty period. Maintenance customers and partners can self-register on CCO to obtain additional content and services.

Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.

CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously--a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO (called "CCO Classic") supports Zmodem, Kermit, Xmodem, FTP, Internet e-mail, and fax download options, and is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.

You can access CCO in the following ways:

For a copy of CIO's Frequently Asked Questions (FAQ), contact ciohelp@cisco.com. For additional information, contact cioteam@cisco.com.

Note If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact Cisco's Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387,
408 526-7208, or cs-rep@cisco.com.

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