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Router Products Release Notes for Software Release 9.14

Router Products Release Notes for Software Release 9.14

These release notes describe the features, modifications, and caveats for Software Release 9.14, up to and including Release 9.14(12). Refer to the Release 9.1 publications Router Products Configuration and Reference and Router Products Configuration and Reference Addendum for complete 9.14 product documentation.


Note Release 9.14 has reached its end of sales and end of maintenance milestones. Release 9.14(12) is the last maintenance release of Release 9.14. No more features or bug fixes will be applied to Release 9.14. Customer support is available for one year following the end of maintenance. Release 9.14(12) will be available to customers through the TAC and via CIO for one year. If you do not have access to CIO, you should order a diskette copy of the software and store it on a TFTP server at your site so that it can be accessed via netbooting. If you are considering upgrading your software, the preferred upgrade path for Release 9.14 users as of April 24, 1995 is Cisco Internetwork Operating System (Cisco IOS) Release 10.0(9) or Release 10.2(5).

Introduction

Release 9.14 software is documented in an addendum that is designed to be used with the Release 9.1 software publication. These release notes highlight some of the differences between Release 9.1 and Release 9.14 features and functionality.

These release notes discuss the following topics:


Note All of the following caveats sections include only the most serious caveats. Use UniverCD or CIO to see all the caveats for these releases.

Software Release Overview

The 9.14 releases are close equivalents to the 9.1 releases. Table 1 shows the correspondence between the releases.


Release 9.14 and 9.1 Correspondence

Release ...

Is a Close Equivalent of ...

9.14(1) 9.1(4)
9.14(2) 9.1(5)
9.14(3) 9.1(7)
9.14(4) 9.1(7)
9.14(5) 9.1(7)
9.14(6) 9.1(10)
9.14(7) 9.1(11)
9.14(8) 9.1(12)
9.14(9) 9.1(12.6)
9.14(10) 9.1(14)
9.14(11) 9.1(15)
9.14(12) 9.1(16)

This means that most caveats introduced in Release 9.1(16) were also introduced in Release 9.14(12). It also means that most caveats resolved in Release 9.1(16) were also resolved in Release 9.14(12).

Table 2 lists the minimum system software level required to support the specific network processor modules.


Minimum System Software Releases for Network Processor Module Types

Network Processor Module Type

Minimum System Software Level

Multimode FDDI 9.14(1)
Dual Ethernet 9.14(2)
Single-mode FDDI 9.14(3)
Dual Token Ring 9.14(5)
Four-Port Serial 9.14(6)

New Features in Release 9.14(9)

Release 9.14(9) allows customers to upgrade their Cisco 2500 series software remotely.

New Features in Release 9.14(8)

This section describes the new features in Release 9.14(8).

Flash Load Helper

Flash load helper is a software option available to users who want to upgrade their system software on run-from-Flash systems. Flash load helper simplifies the upgrade procedure without requiring additional hardware; however, it does require some brief network downtime. A system image running from Flash memory can use Flash load helper only if the boot ROMs support Flash load helper. If the boot ROMs do not support Flash load helper, you must perform the Flash upgrade manually.

Flash load helper involves an automated procedure that reloads from the current running image to the ROM-based bootstrap image, downloads to Flash, and reboots to the system image in Flash. Flash load helper performs checks and validations to maximize the success of a Flash upgrade and minimize the chance of leaving Flash in either an erased state or with a nonbootable file.

Flash Enhancements for Cisco 3000 and Cisco 4000

Release 9.14(8) includes Flash enhancements that apply to the Cisco 4000 and the Cisco 3000 platforms that are not run-from-Flash systems. These enhancements cover Flash upgrades, automatic booting, and reloads. The improvements are as follows:

ISDN BRI and the Australian TS013 Switch Type

A new command is available when an ISDN BRI interface is configured for the Australian TS013 switch type. Use the isdn calling-number command to configure up to 16 digits. The command tells the network the number of the device making an outgoing call.

New Features in Release 9.14(6)

This section describes the new features in Release 9.14(6).

For Cisco 4000 routers, the software now supports the 4T NIM, an interface processor that provides four serial ports in full or half-duplex mode. The following new software features are supported for the 4T NIM:


Note Prior to the acceptance of the EIA/TIA standard by the ANSI committee, EIA/TIA was referred to as a recommended standard called RS-xxx.

New Features in Release 9.14(5)

For Cisco 4000 routers, the software now supports the 2R NIM, an interface processor that provides connections to two Token Ring networks.

New Features in Release 9.14(4)

The software now supports National ISDN 1. To configure it, use the following command:

isdn switch-type basic-ni1

Hardware Features

Release 9.14 supports the Cisco 4000, Cisco 3000 series, and Cisco 2500 series.

The Cisco 4000 supports the following FDDI network processor modules:

Software Features

Release 9.14 supports the following software features:

FDDI

The Cisco 4000 supports the Fiber Distributed Data Interface (FDDI). FDDI is an ANSI-defined standard for timed, 100-Mbps token passing over fiber-optic cable. The Cisco implementation of FDDI complies with Version 6.2 of the X3T9.5 FDDI specification, offering single-attachment stations (SASs) and a Class A dual-attachment interface that supports the fault-recovery methods of dual-attachment stations (DASs).

The following commands allow you to configure and monitor FDDI interfaces.

To start and stop the processes that perform the connection management (CMT) function, which allows you to start and stop the ring on one fiber, use the following EXEC commands:

cmt connect [type unit [phy-a|phy-b]]
cmt disconnect [type unit [phy-a|phy-b]]

To specify an FDDI module, use the following global configuration command:

interface fddi unit

To specify the encapsulation method, use the following interface subcommand:

[no] fddi encapsulate

To display information about the FDDI interface, use the following EXEC command:

show interfaces [type unit] [accounting]

To log inbound and outbound SMT frames, use the following EXEC command:

debug fddi-smt-packets

To set the token rotation time, use the following interface subcommand:

fddi token-rotation-time microseconds

To set the TVX time, use the following interface subcommand:

fddi valid-transmission-time microseconds

To control the FDDI TL_MIN time, use the following interface subcommand:

fddi tl-min-time microseconds

To set the maximum number of unprocessed station management (SMT) frames that will be held for processing, use the following global configuration command:

[no] smt-queue-threshold number

To set the autoshutdown threshold of CMT events (in events per second), use the following interface subcommand:

fddi cmt-max-rate number

Fast Switching

Release 9.14 supports many fast-switching capabilities. Refer to the fast-switching support table in the Router Products Configuration and Reference Addendum for a complete list of capabilities.

MOP

Digital Equipment Corporation's Maintenance Operation Protocol (MOP) is supported on serial and Ethernet interfaces. Release 9.14 supports the following MOP features:

The following commands allow you to configure and monitor MOP interfaces.

To boot a system image using MOP, use the following ROM monitor command:

b mop filename [MAC-address] [interface]

To configure the system to boot using MOP at power up or at system reload, use the following command:

[no] boot system mop filename [MAC-address] [interface]

To copy a system image that has been stored on a DEC MOP server into Flash, use the following EXEC command:

copy mop flash

To enable MOP debugging messages to be displayed, use the following EXEC command:

debug mop

To enable MOP on an interface, use the following interface subcommand:

[no] mop enabled

To configure an interface for periodic MOP system ID messages, use the following interface subcommand:

[no] mop sysid

To set the time the server will wait for a response before retransmitting a message, use the following command:

[no] mop retransmit-timer seconds

To set the number of times the MOP server will retransmit an unacknowledged message before declaring a failure, use the following command:

[no] mop retries count

Error Messages

The Release 9.14 software generates MOP error messages.

Important Notes

This section describes warnings and cautions about using the Release 9.14 software. The information in this section supplements that given in the following caveats sections.

Upgrading to a New Software Release

If you are upgrading to Release 9.14 from an earlier Cisco software release, you should save your current configuration file before configuring your router with the Release 9.14 software.

Release 9.1 Not Supported on Cisco 4000

Release 9.1 is no longer supported on the Cisco 4000. You must use Release 9.14.

Large Buffers Allocation

In a Cisco 2500, Cisco 3000, and Cisco 4000, the system allocates default buffers based on the amount of I/O memory that is physically available. On the Cisco 4000, the default number of large permanent buffers is changed from 0 to 15. Also, the maximum number of large buffers is changed to 30 buffers. These changes require approximately 45 KB more I/O memory.

These changes were made to accommodate a system running remote source-route bridging (RSRB) applications in some configurations, particularly Token Ring over serial. In such configurations, large packets (greater than 1524 bytes) were dropped because there were no large buffers available to hold the packets for processing. (Initially, 0 large buffers were allocated.)

SDLC Multidrop

With a quad serial port configured as a DCE, modem synchronization problems might occur. This is due to a small deviation in the clock frequencies generated by the port (.16% too high at clock rates from 1200 through 38400). Reconfiguring the port as a DTE should correct this problem.

Cisco 2500 with 9.14(4) Boot ROMs

On a Cisco 2500 with 9.14(4) bootROMs running Release 10, you might be un able to Telnet into the router. The bootstrap image supports only five virtual terminal lines (vtys), not 64, and therefore rejects all the vty commands, including t he password. A workaround is to have two separate line commands, each with a different password.

In this example, the bootstrap rejects the second line command, but accepts the first one with the first password:

line vty 0 4
password foo1
line vty 5 63
password foo2

Copying a System Software Image

When booting the system software from a TFTP server, do not copy the software image from the router to the TFTP server, then copy it a second time. If you do, the second image will be appended to the first image rather than written over it, and the image will not function in your routers. If you want to copy the image a second time, first delete the image from the destination directory on the server, then recopy the image.

Caution If you type the name of a file that does not actually exist, and then tell the router to erase the existing image in Flash memory, you erase the only working system software image in Flash memory. At this point, do not reboot the router. Issue the copy tftp flash command again to load the appropriate image into Flash memory.

Cisco 2500 Images

Cisco 2500 series routers execute their images directly from Flash memory. Routers running a compressed image uncompress the image into RAM and then execute code from RAM. Running from RAM on the Cisco 2500 is not supported. Hence, do not load a compressed image as the first file in Flash memory.

DCE Local Loopback on the Cisco 3000

Release 9.14(3) does not support local loopback for DCE on Cisco 3000 routers.

Bandwidth Caveat

When setting the bandwidth, the bandwidth that is displayed with the show interfaces command might not match for some higher bandwidths because some roundoff is performed on the number you entered. The values shown match those seen in IGRP update packets and hence are more useful for debugging.

IP Default Routes

As of Software Release 9.1, the router automatically translates old default network commands into appropriate static routes. The translation is completely transparent.

Receive Rings and the Cisco 4000

On the Cisco 4000, when building the receive buffer rings for the serial and Ethernet interfaces, if a buffer request fails (that is, if there is not enough of a particular buffer size left in the pool), the interface is marked as down and the initialization is abandoned at that point. The interface will later initialize as more buffers are created to fill the demand. This problem is most noticeable in the 1E4T configuration. The serial 3 interface might take as long as five minutes before that interface becomes usable.

However, buffer pool allocation is a user-tunable parameter. The buffer pool to tune depends on the type of encapsulation used by the interfaces. Correspondingly, the ring size changes with the size of buffer required. Table 3 shows the mapping between buffer and ring size on the Cisco 4000. The examples following the table illustrate how to tune buffer pool allocation.


Mapping between Buffer and Ring Size
Maximum Transmission Unit (MTU) Receive Ring Size
MTU < 1524 32
1524 < MTU < 5024 32 (if I/O memory > 2 MB)
16 (if 1 MB< I/O memory <= 2 MB)
8 (if I/O memory <= 1 MB)
5024 < MTU < 18024 4
Examples

On a Cisco 4000 1E4T using HDLC encapsulation, there are five receive rings, each with 32 entries. The cache size is 32 buffers. The MTU for this encapsulation is less than 1524 bytes (the same as for Ethernet), so you must use buffers from the "big" pool. The basic number of "big" buffers required is (5 + 1) * 32 = 192. Adding a bit of "comfort" space, you can configure the buffer pool by entering the following command:

buffers big permanent 200

This increases the permanent buffer pool allocation for big buffers to 200.

As a second example, a Cisco 4000 6T router using X.25 encapsulation has six receive rings, each with eight entries, plus a cache ring of eight entries. The MTU for this encapsulation is less than 5024 bytes but greater than 1524, so you must use buffers from the "large" pool. The basic number of "large" buffers required is (6 + 1) * 32 = 224 if the I/O memory is larger than 2 MB. Adding a bit of "comfort" space, you can configure the buffer pool by entering the following command:

buffers large permanent 230

This increases the permanent buffer pool allocation for large buffers to 230.

In general, you should boot the box, check for whichever buffer pool is depleted, and increase that one. The figures used in the preceding examples are only estimates.

Configuring X.25 Interfaces

To change parameters on X.25 interfaces, you must first shut down the interface.

Using Access Control Lists on AppleTalk Interfaces

Access control lists assigned to an AppleTalk interface using the appletalk access-group interface subcommand deny access to packets that originate at the source router. This behavior is contrary to ACL behavior for other protocols, such as TCP/IP, in which access is denied only to packets that the local router is forwarding.

SDLLC Support of IBM Devices

Page 25-2 of the Release 9.1 Router Products Configuration and Reference mistakenly represents that Cisco's SDLLC can support IBM 5494 devices. SDLLC supports only SDLC-attached PU type 2 devices; it does not support PU type 1, PU type 2.1, PU type 4, or PU type 5 devices. However, on the Token Ring side of the SDLLC interface, it is possible to connect a PU type 4 (front-end processor) or type 5 device (host), or an AS/400 computer, which operates in PU 2.1 and host emulation modes.

Note that these restrictions do not exist with STUN (SDLC to SDLC). STUN supports any PU type running over SDLC.

Novell SAP Update Delays

When applying a SAP update delay to a Novell interface, Novell indicates that the delay should not exceed 120 ms and recommends that it be much smaller than 120 ms. Delay values in the range of 2 to 8 ms are common. If you need to use a larger SAP update delay time, you should increase the size of the input hold queue using the hold-queue length in interface subcommand.

Underruns Displayed

In the Cisco 4000 4T (four-port serial module), the show interface command might display an underrun field containing a nonzero number in about one of 250,000 packets. This is normal behavior due to a known component feature.

9.14(12) Caveats

This section describes possibly unexpected behavior by Release 9.14(12). Unless otherwise noted, these caveats apply to all 9.14 releases up to and including 9.14(12). Release 9.14(12) is a close equivalent to Release 9.1(16). This means that, in general, most 9.1(16) caveats also apply to 9.14(12).

The caveats listed here describe only the serious problems. For a complete current list of caveats against this release, access CIO as described in the section "Cisco Information Online" later in this document, or use UniverCD as described at the end of this document.

Interfaces and Bridging

IP Routing Protocols

9.14(11) Caveats/9.14(12) Modifications

This section describes possibly unexpected behavior by Releases 9.14(11). Unless otherwise noted, these caveats apply to all 9.14 releases up to and including 9.14(11). For additional caveats applicable to Releases 9.14(1), see the caveats sections for newer 9.14 releases. The caveats for new releases precede this section.

Release 9.14(11) is a close equivalent to Release 9.1(15). This means that, in general, most 9.1(15) caveats also apply to 9.14(11). All the caveats listed in this section are resolved in Release 9.14(12).

The caveats listed here describe only the serious problems. For a complete list of caveats against this release, access CIO as described in the section "Cisco Information Online" later in this document, or use UniverCD as described at the end of this document.

DECnet

9.14(9) and 9.14(10) Caveats/9.14(11) Modifications

This section describes possibly unexpected behavior by Releases 9.14(9) and 9.14(10). Unless otherwise noted, these caveats apply to all 9.14 releases up to and including 9.14(10). For additional caveats applicable to Releases 9.14(9) and 9.14(10), see the caveats sections for newer 9.14 releases. The caveats for new releases precede this section.

Release 9.14(9) is a close equivalent to Release 9.1(12), and Release 9.14(10) is a close equivalent to Release 9.1(14). This means that, in general, most 9.1(14) caveats also apply to 9.14(10). All the caveats listed in this section are resolved in Release 9.14(11).

The caveats listed here describe only the serious problems. For a complete list of caveats against this release, access CIO as described in the section "Cisco Information Online" later in this document, or use UniverCD as described at the end of this document.

Basic System Services

System Bootstrap, Version 4.0(8), RELEASE SOFTWARE
Copyright (c) 1986-1994 by cisco Systems
System Bootstrap, Version 4.0(8), RELEASE SOFTWARE
Copyright (c) 1986-1994 by cisco Systems
System Bootstrap, Version 4.0(8), RELEASE SOFTWARE
Copyright (c) 1986-1994 by cisco Systems
System Bootstrap, Version 4.0(8), RELEASE SOFTWARE
Copyright (c) 1986-1994 by cisco Systems
...
The OK LED may also flash at the rate at which the system reboots. If the system showing this symptom is powered off for a minute and then powered on, it should boot correctly. [CSCdi24663]

IBM Connectivity

Interfaces and Bridging

VINES

9.14(8) Caveats/9.14(9) Modifications

This section describes possibly unexpected behavior by Release 9.14(8). Unless otherwise noted, these caveats apply to all 9.14 releases up to and including 9.14(8). For additional caveats applicable to Release 9.14(8), see the caveats sections for newer 9.14 releases. The caveats for new releases precede this section.

Release 9.14(8) is a close equivalent to Release 9.1(12). This means that, in general, most 9.1(12) caveats also apply to 9.14(8). All the caveats listed in this section are resolved in Release 9.14(9).

The caveats listed here describe only the serious problems. For a complete list of caveats against this release, access CIO as described in the section "Cisco Information Online" later in this document, or use UniverCD as described at the end of this document.

AppleTalk

DECnet

IBM Connectivity

Interfaces and Bridging

LINK-2-NOSOURCE: source IDB not set, SYS-2-INLIST:Buffer in list, SYS-2-LINKED: Bad p_enqueue, and SYS-2-BADSHARE: Bad refcount in pak_duplicate. 

IP Routing Protocols

ISO CLNS

Protocol Translation

VINES

Wide-Area Networking

XNS, Novell IPX, and Apollo Domain

9.14(7) Caveats/9.14(8) Modifications

This section describes possibly unexpected behavior by Release 9.14(7). Unless otherwise noted, these caveats apply to all 9.14 releases up to and including 9.14(7). For additional caveats applicable to Release 9.14(7), see the caveats sections for newer 9.14 releases. The caveats for new releases precede this section.

Release 9.14(7) is a close equivalent to Release 9.1(11). This means that, in general, most 9.1(11) caveats also apply to 9.14(7). All the caveats listed in this section are resolved in Release 9.14(8).

The caveats listed here describe only the serious problems. For a complete list of caveats against this release, access CIO as described in the section "Cisco Information Online" later in this document, or use UniverCD as described at the end of this document.

AppleTalk

Basic System Services

DECnet

IBM Connectivity

Interfaces and Bridging

IP Routing Protocols

ISO CLNS

VINES

Wide-Area Networking

XNS, Novell IPX, and Apollo Domain

9.14(6) Caveats/9.14(7) Modifications

This section describes possibly unexpected behavior by Release 9.14(6). Unless otherwise noted, these caveats apply to all 9.14 releases up to and including 9.14(6). For additional caveats applicable to Release 9.14(6), see the caveats sections for newer 9.14 releases. The caveats for newer releases precede this section.

Release 9.14(6) is a close equivalent to Release 9.1(10). This means that, in general, most 9.1(10) caveats also apply to 9.14(6). All the caveats listed in this section are resolved in Release 9.14(7).

The caveats listed here describe only the serious problems. For a most current list of caveats against this release, access CIO as described in the section "Cisco Information Online" later in this document, or use UniverCD as described at the end of this document.

Basic System Services

DECnet

IBM Connectivity

Interfaces and Bridging

IP Routing Protocols

ISO CLNS

TCP/IP Host-Mode Services

VINES

Wide-Area Networking

interface bri 0 
isdn answer1 5552222:1234 

or
isdn answer2 9991111:9876 

The 5552222 and 9991111 are the called party numbers and the 1234 and the 9876 are the subaddresses. Note that the colon (:) is the separator.
If nothing is configured, all calls will be accepted. In case one or both the answer numbers are configured, then the incoming called party number and the subaddress will be verified before accepting the call. It is possible to configure just the called party number or just the Subaddress. In such a case, only that part will be verified. The verification will proceed from right to left, for both called party number and the subaddress. It is possible to declare a digit a "don't care" digit by configuring it as an "x" or "X". In such a case, any incoming digit will be allowed. [CSCdi18425]

9.14(5) Caveats/9.14(6) Modifications

This section describes possibly unexpected behavior by Release 9.14(5). Unless otherwise noted, these caveats apply to all 9.14 releases up to and including 9.14(5). For additional caveats applicable to Release 9.14(6), see the caveats sections for newer 9.14 releases. The caveats for newer releases precede this section.

Release 9.14(5) is a close equivalent to Release 9.1(7). This means that, in general, most 9.1(7) caveats also apply to 9.14(5). All the caveats listed in this section are resolved in Release 9.14(6).

The caveats listed here describe only the serious problems. For a most current list of caveats against this release, access CIO as described in the section "Cisco Information Online" later in this document, or use UniverCD as described at the end of this document.

AppleTalk

Basic System Services

DECnet

IBM Connectivity

IP Routing Protocols

Wide-Area Networking

9.14(4) Caveats/9.14(5) Modifications

This section describes unexpected behavior and problems in Release 9.14(4) that were resolved in Release 9.14(5). For additional caveats applicable to Release 9.14(5), please see the caveats sections for newer 9.14 releases. The caveats for newer releases precede this section.

Release 9.14(4) is a close equivalent to Release 9.1(7). This means that, in general, most 9.1(7) caveats also apply to 9.14(4). All the caveats listed in this section are resolved in Release 9.14(5).

The caveats listed here describe only the serious problems. For a complete list of caveats against this release, access CIO as described in the section "Cisco Information Online" later in this document, or use UniverCD as described at the end of this document.

Appletalk

Basic System Services

DECnet

IBM Connectivity

Interfaces and Bridging

IP Routing

IP Routing Protocols

ISO CLNS

LAT

VINES

Wide-Area Networking

XNS/Novell IPX/Apollo Domain

9.14(3) Caveats/9.14(4) Modifications

This section describes unexpected behavior and problems in Release 9.14(3) that were resolved in Release 9.14(4). For additional caveats applicable to Release 9.14(4), please see the caveats sections for newer 9.14 releases. The caveats for newer releases precede this section.

Release 9.14(3) is a close equivalent to Release 9.1(7). This means that, in general, most 9.1(7) caveats also apply to 9.14(3). All the caveats listed in this section are resolved in Release 9.14(4).

The caveats listed here describe only the serious problems. For a complete list of caveats against this release, access CIO as described in the section "Cisco Information Online" later in this document, or use UniverCD as described at the end of this document.

AppleTalk

Basic System Services

DECnet

IBM Connectivity

Interfaces and Bridging

IP Routing Protocols

ISO CLNS

VINES

Wide-Area Networking

9.14(2) Caveats/9.14(3) Modifications

This section describes unexpected behavior and problems in Release 9.14(2) that were resolved in Release 9.14(3). For additional caveats applicable to Release 9.14(3), please see the caveats sections for newer 9.14 releases. The caveats for newer releases precede this section.

Release 9.14(2) is a close equivalent to Release 9.1(6). This means that, in general, most caveats fixed in 9.1(6) were also fixed in 9.14(2). All the caveats listed in this section are resolved in Release 9.14(3).

The caveats listed here describe only the serious problems. For a complete list of caveats against this release, access CIO as described in the section "Cisco Information Online" later in this document, or use UniverCD as described at the end of this document.

Basic System Services

DECnet

IBM Connectivity

Interfaces and Bridging

IP Routing

IP Routing Protocols

ISO CLNS

VINES

Wide-Area Networking

9.14(1) Caveats/9.14(2) Modifications

This section describes unexpected behavior and problems in Release 9.14(1) that were resolved in Release 9.14(2). For additional caveats applicable to Release 9.14(3), please see the caveats sections for newer 9.14 releases. The caveats for newer releases precede this section.

Release 9.14(1) is a close equivalent to Release 9.1(5). This means that, in general, most caveats fixed in 9.1(5) were also fixed in 9.14(1). All the caveats listed in this section are resolved in Release 9.14(2).

The caveats listed here describe only the serious problems. For a complete list of caveats against this release, access CIO as described in the section "Cisco Information Online" later in this document, or use UniverCD as described at the end of this document.

EXEC and Configuration Parser

IBM Connectivity

Interfaces and Bridging

IP Routing

IP Routing Protocols

router ospf ospf-process-id
network address wildcard-mask area area-id
There is no workaround. Users wishing to use OSPF under these circumstances are advised to call the Cisco TAC for more information. [CSCdi10488]

ISO CLNS

Wide-Area Networking

XNS/Novell IPX/Apollo Domain

Cisco Information Online

Cisco Information Online (CIO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CIO to obtain additional content and services.

Available 24 hours a day, 7 days a week, CIO provides a wealth of standard and value-added services to Cisco's customers and business partners. CIO services include product information, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.

CIO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously--a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CIO (called "CIO Classic") supports Zmodem, Kermit, Xmodem, FTP, Internet e-mail, and fax download options, and is excellent for quick access to information over lower bandwidths. The WWW version of CIO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.

You can access CIO in the following ways:

For a copy of CIO's Frequently Asked Questions (FAQ), contact ciohelp@cisco.com. For additional information, contact cioteam@cisco.com.


Note If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact Cisco's Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387, 408 526-7208, or csrep@cisco.com.

UniverCD

The complete caveats against this release are available on UniverCD, which is Cisco Systems' library of product information on CD-ROM. On UniverCD, access the System Software Release 9.14 Caveats in the System Software Release 9.1 database.

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