Table of Contents

Troubleshooting

Symptoms and Suggestions
Cisco Connection Online

Troubleshooting

The following scenarios are provided as a means of troubleshooting common problems yourself. If you are unable to find a scenario that addresses your problem, or if the suggested solution does not resolve the problem, please contact a technical support representative.

Symptoms and Suggestions

Symptom The system does not power up after Cisco ATM PCI Adapter installation.

Possible Cause Either power is not getting to the system or the fail-safe mechanism is preventing the system from powering up. To remedy the problem:

Recommended Action Check power cables. They may have come loose during the adapter insertion procedure.

Recommended Action Reseat the Cisco ATM PCI Adapter (assure that no pins are bent).

Recommended Action Insert the Cisco ATM PCI Adapter into a different slot.

Recommended Action Insert the Cisco ATM PCI Adapter into a different workstation.

Cisco Connection Online

Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional content and services.

Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.

CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously---a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO (called "CCO Classic") supports Zmodem, Kermit, Xmodem, FTP, Internet e-mail, and fax download options, and is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.

You can access CCO in the following ways:

• WWW: http://www.cisco.com.
  

• Telnet: cio.cisco.com.
  

• Modem: From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and baud rates up to 14.4 kbps.
  

For a copy of CCO's Frequently Asked Questions (FAQ), contact ciohelp@cisco.com. For additional information, contact cioteam@cisco.com.