CiscoView 3.1(1) Release Note

• Cisco 2501, 2502, 2503, 2505, 2507, 2509, 2510, 2511, 2512, 2513, 2514, 2515, and 2516
  

• Cisco 7000 series (includes 7000 and 7010) and Cisco 7500 series (includes 7505, 7507, and 7513)
  

• CiscoView Flash File Application
  

These enhancements apply to all high-end business unit devices (Cisco 7000 and Cisco 7500 Series). With this application, CiscoView 3.1(1) is enhanced to extend its capability to provide device management functionalities such as the following:

• Software and Config files Upload/Download
  

• Configuration File Editing
  

• Flash Filesystem directory display
  

Incremental Installation Information

To get more information about the Partner Initiated Customer Accounts (PICA) program before accessing CCO for device package files, use the following URL:

http://www.cisco.com/acs/info/pica.html

You can also refer to the quick reference card for CiscoView for information on adding device support.

Troubleshooting

If you cannot open a device in CiscoView 3.1(1), a message appears indicating that the device is unmanageable. This message indicates one of the following conditions:

• The Simple Network Management Protocol (SNMP) agent is not running in the device. You can still ping the device from the management station.
  

• You have entered an incorrect community string in the File - Open Device window.
  

• The management station cannot reach or successfully ping the device.
  

CiscoView 3.1(1) Caveats

This section lists notes and restrictions that apply to the CiscoView 3.1(1) release.

• Installation Caveats
  

• Deinstallation Caveats
  

• General Caveats
  

Installation Caveats

The installation caveats are described below.

Cvinstall Path Specification

For SUNOS 4.1.x installs, you must define /usr/lib before /lib in LD_LIBRARY_PATH. If LD_LIBARY_PATH has /lib:/usr/lib then cvinstall will fail when trying to run cvtest, and display the following error message:

dlopen: stub interception failed

/usr/nms/bin/cvinstall: <pid> Abort - core dumped

[CSCdi58364]

HyperHelp Resource File

The CiscoView 3.1(1) installation attempts to put the X resource file for HyperHelp in the /usr/lib/X11/app-defaults directory. Since different systems have different types of X Windows installations, the HyperHelp application does not always locate this resource file. When the resource file is not read, the HyperHelp viewer text may be unreadable on your screen. Do the following to make sure that this resource file is read:

Choose Options>Set Hyperhelp Defaults from the CiscoView menu to set resources.

Path Environment Variables

If you get the following error message,

couldn't execute "xrdb": no such file or directory 

this may mean that the missing program (eg xrdb) is not in your path. Check your path environment variable. [CSCdi57661]

SNM 2.2.2 Patch Requirement

Make sure you have installed Patch level 4 for SNM 2.2.2 under SunOS in order that snm_discover discovers your devices correctly. If the Grapher does not send more than one request, verify that your snm_cmd has the size 36864 bytes.

Tables Show All Categories

Multiple selections show all categories, whether they apply to a specific group of selections or not. If the category doesn't apply, the config table will show "N/A" in the cells. [CSCdi48854]

Deinstallation Caveats

The deinstallation caveats are described below.

Upgrading to CiscoView 3.1(1)

If you are upgrading from an existing Ciscoview release to CiscoView 3.1(1), perform an upgrade or a reinstallation. Deinstallation of the product is not recommended. Deinstallation of the existing Ciscoview release requires manual changes to the Network Management platform (min), or CiscoWorks will break.

General Caveats

The general caveats follow. They are divided into six sections:

• Caveats for Enterprise Network Management Products
  (including CiscoView 3.1[1] and other products)
  

• Caveats for Workgroup Products
  

• Caveats for Access Products
  

• Caveats for High-end Business Products (including 7000 and 7500 series and ATM switches)
  

• Caveats for Online Help
  

Caveats for Enterprise Network Management Products

General notes and caveats for Enterprise Network Management products are described below.

Dragging Ports

For this release, use the middle mouse button to drag on UNIX. Only certain devices (such as the CAT1200, CAT1600, CAT5000, CPW16) have defined their ports for dragging across devices.

HP OpenView Discovery Issue

When a switch is configured as two or more domains, HP OpenView discovery may not work properly and may discover only one of the domains. If this occurs, use CiscoView to manage the domain directly rather than launching it from the map.

HP OpenView Error Message

The xnmloadmib program in HP OpenView may have problems reloading MIB files into their database. The definition of CiscoNetworkProtocol in CISCO-TC-V1SMI.my and OwnerString in IF-MIB-V1SMI.my will display an error message similar to the following when you run cvinstall -f:

Error detected while loading MIB file: /net/cv311/etc/cview/mibs/CISCO-TC-V1SMI.my
This MIB cannot be loaded until the following problem is corrected:
Line 44613: Error defining ASN.1 Type: duplicate type with conflicting definition 
`CiscoNetworkProtocol'

The workaround is to invoke xnmloadmib manually, select and unload all Cisco-specific MIB files from the list box in xnmloadmib GUI, then run the command cvinstall -f to load all Cisco specific MIB files. [CSCdi56399]

Loading Correct SNMP Daemon

You may be unable to view a Fiber Distributed Data Interface (FDDI) SBus adapter on a device in CiscoView 3.1(1). Make sure you have the correct SNMP daemon (snmpd) loaded. The default snmpd for SunOS does not allow you to view this adapter. To correct this problem, stop the existing snmpd process and reload the snmp.cfddi daemon, which is generally located in the /etc directory. Check the rc.local file to determine where the snmp.cffdi daemon might be located.

Motif Window Manager (mwm1.x)

Windows cannot correctly resize smaller when running mwm 1.x. Choose the Property dialog option to make CiscoView 3.1(1) circumvent this problem.

Open Look

• In Open Look, popup menus may not be in focus. To gain focus, move your mouse pointer out of the window and back into the menu.
  

• In Open Look, popup menus occasionally lose events in olwm. The menus always appear, but may not always allow you to select anything. When this occurs, move your mouse pointer out and back into the menu to start tracking the events. [CSCdi50535]
  

Popup Menu Titles

Popup menu titles are raised; users may mistake them for menu items. [CSCdi53475]

Running CiscoView 3.1(1) with Little Swap Space

If the server or display workstation is running out of swap space, you see a message such as "X error: Couldn't allocate color cell," and CiscoView will core dump. If you are running other applications, you might want to check your swap space occasionally.

To check swap space on a SunOS 4.1.x workstation, enter the following:

hostname% pstat -s

To check swap space on a Sun Solaris 2.x workstation, enter the following:

hostname% swap -l

To check swap space on an HP-UX 9.0x system, enter the following:

hostname% swapinfo

If your system is running out of swap space (for example, only 200 KB of swap space remains), quit some of the other applications you are running, or increase your swap space if possible. [CSCdi37063]

Stripchart and Dials

Stripchart and dials are sometimes not drawn clearly. [CSCdi51621]

SunNet Manager Grapher

The SNM grapher can only graph three or four variables at a time. Selecting more variables will generate a "too long" error message. This will affect Graphing from Monitor dialog boxes. Do not ask SNM's grapher to graph more than four variables at a time. If you need to see more, start two SNM graphs, select SNM graph control box, and combine both graphs into one.[CSCdi51362]

Switching Between Colormaps

Programs such as Netscape take up all the colors on workstations with 8-bit graphics cards (typical for SUN). CiscoView 3.1(1) will dither colors to NetScape's colormap. SunNet Manager will create a private colormap, and the screen will swap colormaps as you switch between applications.

Tables Show All Categories

Multiple selections show all categories, whether they apply to a specific group of selections or not. If the category doesn't apply, the config table will show "N/A" in the cells. [CSCdi48854]

Caveats for Workgroup Products

Following are general notes and caveats for the Cisco Workgroup family of products.

Catalyst 2800, Catalyst 2100, EtherSwitch 1200, and EtherSwitch 1400

Following are general notes and caveats for the above Workgroup products:

• In the front panel display of the Catalyst 2800 and EtherSwitch 1400, the Connect and Disabled LEDs on FDDI modules do not reflect the appropriate status.
  

• CPW 1200, CPW 1400, Cat 2100, Cat 2800---In the General Bridge Window, the Last Topology Change field does not apply when Spanning Tree is disabled.
  

• CPW1400, Cat2800---Do not attempt to invoke the Monitoring menu for an FDDI port or a repeater port. There is no monitoring function provided for these ports, although the pull-down menu is enabled when such ports are selected.
  

• CPW1400, Cat2800---The Configure Module Windows do not work when more than one module type is selected. Select only one module type before opening these windows.
  

• CPW 1200, CPW 1400, Cat 2100, Cat 2800---The General Bridge window shows the bridge information for VLAN1 only. Bridge information for other VLANs is not available.
  

• CPW 1200, CPW 1400, Cat 2100, Cat 2800---The Spanning Tree Protocol Window for switched ports is available for ports in VLAN1 only. This window does not show valid information for ports not in VLAN1.
  

• The WG-Concentrator, CPW10-100, and WG_Adapter do not show version information in the About CiscoView dialog box. In these cases, the CiscoView About dialog box displays the package version only. However, the version information is displayed in the "Packages Installed" list.
  

Community String Mismatching

When the user enters values for the "read-only," "write-only," and "read-writeId" with the Command Line Interface (CLI) commands, these values must match. A mismatch results in "noSuchName" or "timeout" errors. To avoid these error conditions, use identical community strings in CiscoView and corresponding agents.

Exiting CiscoView 3.1(1) Causes Applications to Close

If you are using the CiscoPro 16/Catalyst 3000 and close the CiscoView window, any application window that was launched from it will automatically close. Remember to close the EtherChannel and Domain Configuration application windows before you open another CiscoView application or exit from the CiscoView application. There is no limitation on the number of CiscoView applications that you can run.

False Error Reported After Setting Parameters

On the CiscoPro (CPW) 16 and Catalyst 3000, when you try to set parameters for the EtherChannel/Domain application under moderate to high traffic situations, the application incorrectly displays an error window indicating that the operation was not successful. In reality, the command was successful, and you should dismiss the error dialog. The application should continue to function properly.

LightStream 100

The LightStream 100 VCTool has support for virtual circuit management of the LS100 and can be invoked from the LS100 CiscoView 3.1(1) application.

The LightStream 100 VCTool is currently supported for SunOS 4.1.X and HPUX 9.X.

Next Button

If you rapidly press the Next button on a Cat5000's port config dialog, you may see some category names repeated twice. Redisplay the window to remove the duplicate names. [CSCdi57910]

ProStack Power Supply Link Problem

The rear view of the Prostack matrix power supply does not indicate whether the connector link is up or down (for example, the connector does not come up green if there is a link).

Switch Firmware

The following firmware versions must be used in the switches:

• Catalyst 2100 and 2800---v. 3.63 or higher
  

• EtherSwitch 1200 and 2800---v. 3.63 or higher
  

• Grand Junction FastSwitch 2100 and 2800---v. 3.62 or higher
  

Options>Set HyperHelp Defaults sets the HyperHelp resources so that the HyperHelp viewer 
text is readable on the screen.

Options>Debug records trace information into a file located in /tmp/ .cvlog.