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Table of Contents

Training

Training

Through Cisco authorized Training Partners, Cisco Systems offers up-to-date training on all products and on networking technology. Classes include lectures and hands-on labs using the latest Cisco hardware and software. With Cisco training, students can acquire the skills they need to meet the everyday challenges of networking.

Cisco Systems now offers 15 training courses through our training offices and Training Partners program. This chapter describes each course and also provides information about training materials and training partners.In addition to the regularly scheduled curriculum at Cisco Systems, onsite training is available through the Training Partners. Onsite training courses are tailored to meet your specific networking needs. Providing equipment and facilities is the responsibility of the customer.

For further information about Cisco Systems training, contact the Training Partner nearest you. For a list of addresses, refer to the "Training Partners" section at the end of this chapter, or access the list of Training Partners through CCO.

Routing

Introduction to Cisco Router Configuration

Course length: Five days

Course acronym: ICRC

Course content:

This course presents you with the concepts and commands required to configure Cisco routers in multiprotocol internetworks. Through lectures, discussions, exercises, and laboratory projects, you gain hands-on experience configuring fully operational Cisco routers. You will learn to apply Cisco IOS software commands to start up and configure a newly installed router.
This class will also enable you to perform all basic configuration procedures to build a multirouter, multigroup internetwork that uses LAN and WAN interfaces for the most commonly used routing and routed protocols.

Course Objectives

Upon completion of this course, you will be able to:

  • Configure Cisco routers for operation in multiprotocol internetworks.

Prerequisites

To attend this course, you must have:

  • Basic knowledge of data networking comparable to the material found in Internetworking Technology Multimedia (ITM).

  • Basic knowledge of binary and hexadecimal numbering (a plus, but not required).

Course Outline

Note There may be more material in this section than can be covered in the time allotted. Your instructor will select material appropriate to your needs.

For example, coverage of Banyan VINES and DECnet may vary.

Advanced Cisco Router Configuration

Course length: Five days

Course acronym: ACRC

Course Content

After successfully completing this course, you will be able to configure Cisco routers for operation in large or growing multiprotocol internetworks. Your studies will include laboratory exercises that focus primarily on scalable technologies and the Cisco IOSª software features that are most useful in managing networks. These features include access lists, queuing, tunneling, scalable routing protocols, route redistribution, route summarization, dial-on-demand routing, dial backup, compression, and the integration of bridging with a routed network.

Course Objectives

Upon completion of this course, you will be able to:

  • List and describe issues inherent in large and growing multiprotocol internetworks.

  • Configure the Cisco IOS software to control multiprotocol routed traffic, routed protocols, and WAN traffic in a scalable network.

  • Configure IGRP, OSPF, and EIGRP in a growing enterprise network environment.

  • Connect remote office routers to corporate backbone routers by configuring dedicated, switched, and dial-up WAN connectivity. Successful completion requires demonstrating end-to-end connectivity.

  • Given a network problem, determine which bridging service to use and describe the required configuration.

Prerequisites

Before attending this course, you must complete at least one of the following:

  • Implement at least three Cisco routers into a network, including configuring and verifying the operation of IP RIP, Novell IPX RIP, AppleTalk, PPP over any link type, and ISDN.

  • Attend the Introduction to Cisco Router Configuration (ICRC) course. You should also have six months practical experience configuring Cisco routers before attending this course.

Course Outline

Installing and Maintaining Cisco Routers

Course length: Three days

Course acronym: IMCR

Course content:

This course prepares you to install, maintain, and troubleshoot Cisco routers by providing hands-on experience diagnosing and replacing router components. The course consists of lecture, exercises, and laboratory exercises.

Course Objectives

Upon completion of this course, you will be able to:

  • Identify Cisco router products.

  • Create a valid router hardware configuration, using specific requirements.

  • Install Cisco routers.

  • Remove and replace field replaceable components of Cisco routers.

  • Troubleshoot a malfunctioning Cisco router to the field-replaceable unit.

Prerequisites

Before attending this course, you should have:

  • Completed the Introduction to Cisco Router Configuration (ICRC) course or have had equivalent hands-on experience installing, configuring, and troubleshooting internetworking system components.

  • Knowledge of basic networking concepts, terminology, standards, and network components.

Course Outline

Cisco Internetwork Design

Course length: Five days

Course acronym: CID

Course content:

After the successful completion of this course, you will be familiar with design methodology, models, and rules for the configuration of complete internetwork solutions. This course encompasses a broad range of technologies that are presented at a fast-paced, advanced level. Case studies allow you to apply theoretical material to realistic situations.

Course Objectives

Upon completion of this course, you will be able to:

  • Perform a needs analysis as part of a network design project. Acceptable analyses identify key technical, business, and administrative issues that drive the design.

  • Evaluate different technology options to meet the needs discovered in the analysis. Successful completion requires understanding of the operation of various communication media, different types of internetworking equipment, various topology options, and internetworking system software.

  • Use the available Cisco hardware and software to develop a complete internetwork design solution.

Prerequisites

Before attending this course, you should possess:

  • A combination of working theoretical knowledge and hands-on experience with multiprotocol internetworks.

  • An understanding of typical routing algorithms, including distance vector, link state, split horizon, and convergence.

  • A detailed understanding of the IP protocol, including addressing, subnetting, and routing protocols such as RIP, IGRP, and OSPF.

  • The ability to recognize routing and bridging issues in the AppleTalk, Novell IPX, and NetBIOS environments.

  • Knowledge of WAN protocols including Frame Relay, ISDN, and X.25.

  • An understanding of typical bridging algorithms, including source-route bridging, transparent bridging, and the spanning-tree algorithm.

  • Knowledge of protocol behavior, such as broadcasting, multicasting, keepalives, flow control, resource discovery, connectionless versus connection-oriented services, connection establishment, and media access methods.

Course Outline

Cisco Internetwork Troubleshooting

Course length: Four days

Course acronym: CIT

Course content:

At the completion of this course, you will be able to troubleshoot internetworks that include Cisco equipment. You will develop a functional understanding of the standard problem-solving model, common network troubleshooting tools, and the diagnostic tools provided with Cisco software to analyze and resolve network problems in IP, WAN, Novell IPX, and AppleTalk environments.

Course Objectives

Upon completion of this course, you will be able to:

  • Use a standard problem-solving model when troubleshooting internetwork problems.

  • Operate common network troubleshooting tools.

  • Examine the output of Cisco IOSª diagnostic commands and appraise potential network or router problems.

  • Analyze and resolve network problems in TCP/IP, WAN, Novell IPX, and AppleTalk environments.

Prerequisites

Before attending this course, you must complete:

  • Either Cisco SNA Configuration for SNA Administrators (SNAS) or Advanced Cisco Router Configuration (ACRC).

  • Six months of working experience with a Cisco-based routed internetwork after completing either of the above. Experience and knowledge of internetworking in a Cisco routed environment will greatly enhance your ability to perform the lab exercises in this predominantly hands-on methodology course.

Course Outline

Switching

Cisco ATM Solutions

Course length: Four days

Course acronym: ATM

Course content:

This course provides students with hands-on experience and practical ATM knowledge by teaching them how to install, configure, and use Cisco ATM products and networks.
This course presents Cisco's implementation of ATM technology by providing an overview of key ATM concepts, then focuses on the operation and configuration of ATM-based networking using the Cisco LightStream 1010 ATM switch and the ATM Interface Processor (AIP). The course also covers ATM LAN emulation in detail, and concludes with a hands-on lab in which students configure the LightStream 1010 and the AIP on the Cisco 7000 Router.

Who should attend:

Networking professionals who are responsible for planning, configuring, or supporting ATM-based networks that use Cisco ATM technology.

Prerequisites:

Prior exposure to data networking concepts and terminology is required.

Course Outline

U.S.--Cisco WAN Technical Pre-Sales

Course length: Four days

Course acronym: STPS

Note The Technical Pre-Sales course will become a self-paced course in the September timeframe.

Course content:

The four-day course covers switch technologies and products. The first two days of the course are designed to discuss ATM/FR/Voice technologies, architecture, and module features/speeds/feeds for IGX, BPX, and Access products. The Network Manager and StrataView Plus are discussed, along with competition and selling solutions using products. The next two days of the course will enable Pre-Sales Engineers to understand and use the Network Modeler software to design Cisco WAN switching configurations based on a customer's requirements in terms of geographic and performance characteristics.

Who should attend:

This course is intended for Pre-Sales technicians, Account Managers, and Sales persons. The intent of this course is to introduce technology and Cisco WAN products to students in helping them qualify a potential customer.

Prerequisites:

Students should have a working knowledge of networking fundamentals and some hands-on experience installing, configuring, and designing internetworking systems. Students should understand the basic terms and applications for Frame Relay, Voice, and ATM technologies. Students should also have a user-level working knowledge of UNIX on a Sun SparcStation.

Course Outline

U.S.--NarrowBand Network Operations Class for IPX/IGX Products

Course length: Five days

Course acronym: NNOC

Course content:

In this instructor-led lecture and laboratory course, you will learn the core skills required to configure and operate an IPX¨- or IGXª-based network of moderate complexity. You will identify switch hardware components, configure network trunks, provision voice, synchronous data, and Frame Relay services, establish network connections, and evaluate and correct selected network failures.

Course Objectives

Upon completion of this course, you will be able to:

  • Configure IGX and IPX nodes from isolation into a network that contains voice, data, or Frame Relay traffic.

  • Operate and monitor an IGX and IPX network once traffic has been established.

Prerequisites

Before attending this course, you should have:

  • Experience with telecommunications and networking equipment and concepts to at least the level of content presented in the WAN Quick Start self-study guide.

  • Hands-on experience installing, configuring, and troubleshooting internetworking system components.

Course Outline

U.S.--Broadband Network Operations Class for BPX/AXIS Products

Course length: Five days

Course acronym: BNOC

Course Content

This course introduces you to the BPX¨ and AXIS shelf products released under 8.1. You will learn about hardware components and software command syntax as well as routing and congestion-avoidance algorithms internal to the two products. BPX/AXIS traffic flow and network statistic collecting and reporting are also covered.

Course Objectives

Upon completion of this course, you will be able to:

  • Configure BPX nodes from isolation into a network that supports ATM traffic.

  • Configure AXIS shelves from isolation into a network (utilizing the BPX nodes) that supports Frame Relay traffic.

  • Operate and monitor the BPX/AXIS network once traffic has been established.

Prerequisites

Before attending this course, you must have:

  • Hands-on experience installing, configuring, and troubleshooting internetworking system components.

  • Knowledge of basic networking concepts, terminology, standards, and network components.

Course Outline

U.S.--StrataView Plus Network Management Installation and Maintenance

Course length: Two days

Course acronym: CSVIM

Course content:

This course enables you to install, configure, test/diagnose, and maintain StrataView Plus Network Manager (SV+). You will learn to install SV+ supporting applications such as Informix, Wingz, and Motif on a Sun platform in this course. The class includes examples of problems experienced in an SV+ managed environment and includes steps to troubleshooting a failing SV+ configuration. At the conclusion of the course, you will be able to install SV+ and verify that SV+ tools such as Topology Manager, Equipment Manager, Connection Manager, and Report Manager are operating correctly. The course is roughly 40% lecture and 60% laboratory exercises.

Course Objectives

Upon completion of this course, you will be able to perform the following tasks with Cisco StrataView Plus applications:

  • Install

  • Configure

  • Test

  • Troubleshoot

  • Maintain

Prerequisites

Before attending this course, you must be familiar with:

  • TCP/IP networking concepts and IP addressing scheme.

  • GUIs (graphical user interface).

  • ATM and WAN technologies networking technology and concepts.

  • Network management concepts as defined in the OSI framework.

  • Basic UNIX commands such as cd, ls, ps, more, and grep.

  • Modification processes for UNIX files using an editor.

Before attending this class, you must also complete:

  • Sun Microsystemsª Solaris System Administration Essentials.

  • Narrowband Network Operations Course (NNOC) or Broadband Network Operations Course (BNOC).

Course Outline

U.S.--StrataView Plus Network Management Operations

Course length: Three days

Course acronym: CSVNO

Course content:

This course will enable you to describe the StrataView Plus (SV+) application, verify the installation of the StrataView Plus management application, configure switches to participate in network management, and gather network performance statistics. This is accomplished through hands-on laboratory exercises. You will also document the network topology, configure and test connections, perform device management for AXIS shelves, generate reports on network performance statistics, and remotely upgrade switch software. You will perform basic database administration, monitor and troubleshoot devices and connections, identify maintenance responsibilities, and identify the source of application related problems in the lab as well. You will gain exposure to the SV+ features such as Equipment Manager, Connection Manager, Statistics Manager, Reports Manager, Events Manager, HP OpenView, Topology GUI, and so on.

Course Objectives

Upon completion of this course, you will be able to:

  • Identify the system requirements for the StrataView Plus applications.

  • Verify the installation of the StrataView Plus management application.

  • Configure switches to participate in network management.

  • Gather network statistics using the Statistics Agent application.

  • Document the network topology.

  • Configure and test connections across the WAN using the Connection Manager application.

  • Perform device management for AXIS shelves using the Equipment Manager application.

  • Generate reports on network performance statistics using the Reports Generator application.

  • Remotely upgrade switch configuration and software.

  • Perform database system administration.

  • Monitor device status and troubleshoot device failures.

  • Monitor connection status and troubleshoot connection failures.

  • Identify responsibility for maintenance of StrataView Plus-related applications.

  • Identify the source of application-related problems.

Prerequisites

Before attending this course, you must be familiar with:

  • Graphical user interfaces.

  • Basic Ethernet networking and computer concepts.

  • TCP/IP addressing and SNMP.

  • ATM networking technology and concepts.

  • Network management concepts such as the OSI framework for management.

You must also possess the following UNIX skills:

  • Login.

  • Change directory.

  • List a directory's contents and identify permission modes.

  • Edit a file.

Additionally, you must complete the following courses:

  • HP OpenView Network Node Manager Fundamentals for Network Managers.

  • Sun Microsystemsª Solaris System Administration Essentials.

  • Narrowband Network Operations Course (NNOC) or Broadband Network Operations Course (BNOC).

Course Outline

U.S.--StrataView Plus Installation, Maintenance, and Network Operations

Course length: Five days

Course acronym: SVPLUS

Note Students wishing to attend the full five-day curriculum at the discounted price must enroll in the CSVIM and CSVNO courses during the same week (this is a $575 saving over separate course list prices).

Course content:

This course includes both the StrataView Plus Installation and Maintenance Course (TRN-CSVIM) and the StrataView Plus Network Operations Course (TRN-CSVNO) to provide a full week of StrataView Plus methods, procedures, and operations.
The StrataView Plus Installation and Maintenance Course (TRN-CSVIM) is a two-day course that provides extensive hands-on lab exercises to enable the participants to install, configure, test/diagnose, and maintain StrataView Plus. Participants will be able to install StrataView Plus-supporting applications such as Informix, Motif, and Wingz.
The three-day StrataView Plus Network Operations course provides extensive hands-on lab exercises to help students describe the StrataView Plus application, verify the installation of the StrataView Plus management application, configure switches to participate in network management, and gather network performance statistics.

Who should attend:

This course is intended to meet the needs of pre-sales and post-sales technicians, as well as end-user network operators, or where the student is responsible for using the StrataView Plus application to manage Cisco WAN switch products.

Prerequisites:

Students should have the following skill sets and/or knowledge before attending:

  • Familiarity with graphical user interfaces

  • Familiarity with basic Ethernet networking and computer concepts

  • Familiarity with TCP/IP addressing and SNMP

  • Familiarity with ATM networking technology and concepts

  • Familiarity with network management concepts such as the OSI framework for management

  • The following basic UNIX skills:

Login
Change directory
List directory contents and identify permission modes
Edit a file
Students must complete the following courses or have equivalent experience:
HP OpenView Network Node Manager Fundamentals for Network Managers
Solaris 1.X System Administration Essentials
Narrowband Network Operations Course (TRN-NNOC)
Broadband Network Operations Course (TRN-BNOC)

Course Outline

Please refer to the StrataView Plus Installation and Maintenance Course (TRN-CSVIM) and the StrataView Plus Network Operations Course (TRN-CSVNO) for a complete description of the course outline.

U.S.--Installation of Cisco WAN Switches

Course length: Four days

Course acronym: ICWS

Course content:

This course prepares you to install, upgrade, and replace Cisco BPX¨, IGXª, and AXIS products. It also provides general troubleshooting information helpful to the telephone support staff as they remotely troubleshoot problems. This course teaches you to describe the functions of the Cisco WAN products, to unpack, install, and interconnect the BPX, AXIS, IGX, and IPX switches, and to create a large functioning network. You will also upgrade software and firmware as appropriate in the products as well as troubleshoot and repair basic problems encountered during the installation process.
Please note: If you plan to attend this class, you should bring your own laptop PC and console cable to use during the course.

Course Objectives

Upon completion of this course, you will be able to:

  • Install IGX, BPX, and AXIS devices.

  • Perform setup configuration.

  • Troubleshoot installation problems.

  • Replace defective devices.

  • Perform upgrades to firmware and software for Cisco IGX, BPX, and AXIS switches.

Prerequisites

Before attending this course, you must have:

  • Experience with telecommunications and networking equipment and concepts to at least the level of content presented in the WAN Quick Start self-study guide.

Course Outline

U.S.--Cisco 3800 Installation & Configuration

Course length: Three days

Course acronym: C3800

Course content:

The successful completion of this course will enable you to configure the Cisco 3800 access device. Particular emphasis is placed on learning the basics of Cisco 3800 hardware and software, the unique Cisco IOSª configuration commands, and the commands required to connect the Cisco 3800 through a WAN composed of Cisco IPX¨ and IGXª switches.

Course Objectives

Upon completion of this course, you will be able to:

  • Determine which hardware and software components are required to implement data and voice trunking using Cisco's 3800 access product.

  • Install, connect, and configure the Cisco 3800 access product to meet voice and data transmission requirements.

  • Connect and configure the Cisco 3800's LAN, WAN, and voice interfaces and ports.

  • Configure the Cisco 3800 access product using Cisco IOS commands and commands unique to the Cisco 3800.

  • Connect and configure voice capability on the Cisco 3800 access product.

  • Support the overall operation of the Cisco 3800 access product.

  • Start up the Cisco 3800.

  • Save and restore Cisco 3800 configurations.

Prerequisites:

Before attending this course, you should have prior experience with:

  • Cisco IOS software comparable to the laboratory exercises found in ICRC and ACRC.

  • Frame Relay technology and terminology, including FRAD, SVC, PVC, DLCI, and so on.

  • Voice technology and terminology, including PBX, PABX, E&M, FXS, FXO, and so on.

  • LAN and WAN protocols, including Ethernet, Token Ring, IP, PPP, HDLC, SDLC, and so on.

  • ATM switching and WAN switching products, including IPX, IGX, and BPX products.

  • SNMP and MIB concepts and familiarity with network management systems, including StrataView Plus, HP OpenView, CiscoView, and so on.

Course Outline

EMEA--Narrowband Network Operations

Course length: Five days

Course acronym: NNOC

Course content:

This course provides students with a comprehensive understanding of the IPX/IGX hardware, configuration, and operation through intensive tutorials and reinforced with practical exercises, which are completed on a laboratory network.

Who should attend:

Network supervisors, operators, and engineers who require details of IPX/IPG management and operations.

Prerequisites:

Before attending this course, students should have a fundamental knowledge of data communications techniques.

Course Outline

EMEA--BPX

Course length: Three days

Course acronym: BNOC--Part 1

Course content:

This course provides students with a comprehensive understanding of BPX hardware, configuration, and operation.

Who should attend:

Network supervisors, operators, and engineers who require details of BPX management and operations.

Prerequisites:

Students should have a fundamental knowledge of data communications techniques.

Course Outline

EMEA--AXIS

Course length: Two days

Course acronym: BNOC--Part 2

Course content:

This course provides students with a comprehensive understanding of AXIS hardware, configuration, and operation.

Who should attend:

Network supervisors, operators, and engineers who require details of the AXIS management and operations.

Prerequisites:

Preferably, students should attend the BPX course before attending this one.

Course Outline

EMEA--StrataView Plus

Course length: Five days

Course acronym: SV+

Course content:

This course familiarizes students with installing, configuring, and testing StrataView Plus and related applications. Students use the applications to document topology, configure switches, configure connections, gather WAN statistics, and troubleshoot the network. The course provides extensive hands-on lab experience.

Who should attend:

This course is intended for post-sales support (TAC) and pre-sales support (SEs) specialists and consultants plus any technical persons interested in installing and operating StrataView Plus.

Prerequisites:

Course Outline

EMEA--Installation of Cisco WAN Switches

Course length: Three days

Course acronym: ICWS

Course content:

This technical training course outlines the installation process for Cisco WAN switches. The course covers the installation of IGX and BPX switches

Who should attend:

First-line field staff who will be installing switch hardware and software. It can be useful to project management and design professionals who need to be introduced to the physical aspects of the Cisco WAN switches.

Prerequisites:

Students should possess general internetworking knowledge.

Course Outline

Cisco Internetwork Design

See the "Routing" section for course description (TRN-CID).

Cisco Internetwork Troubleshooting

See the "Routing" section for course description (TRN-CIT).

Catalyst 5000 Series Configuration and Cisco LAN Switch Configuration (CLSC)

Course length: Three days or four-and-a-half days

Course acronym: C5SC or CLSC

Course content:

Both courses utilize lectures and laboratory exercises that provide you with the hands-on experience you need to place, configure, and maintain Catalyst LAN switches. Technologies and strategies for medium-size to large networks that use Ethernet, FDDI, and ATM LAN Emulation are particularly emphasized.

Course Objectives

Upon completion of this course, you will be able to:

  • Place Catalyst 5000 and Catalyst 2900 switches in your network for optimal performance benefit.

  • Use the command-line interface to configure virtual LANs, Inter-Switch Links (ISLs), and other features on the Catalyst 5000 and Catalyst 2900.

  • Use the command-line interface to configure the Catalyst 5000 FDDI/CDDI module.

  • Use the command-line interface to configure the Catalyst 5000 ATM LAN Emulation module.

Prerequisites

Before attending this course, you should have:

  • A solid understanding of TCP/IP networks and bridging concepts.

  • Hands-on experience installing and configuring network devices.

Course Outline

Access Services

Cisco AS5200 Installation and Configuration

Course length: Two days

Course acronym: AS5200

Course Content

After completing this course, you will be able to install, configure, monitor, and troubleshoot the Cisco AS5200 access server. Through lectures and laboratory exercises, you will gain fundamental and practical knowledge on the Cisco AS5200 Universal Access Server.

Course Objectives

Upon completion of this course, you will be able to:

  • Describe the major dial environments, the access requirements of each environment, and the Cisco IOSª solutions designed for creating scaleable dialup networks.

  • Configure communications between a remote site and central site router to support asynchronous and ISDN connectivity, address conservation, Multichassis Multilink PPP (MMP), and Virtual Private Dialup Network (VPDN).

  • Troubleshoot dial problems related to authentication failure, modem failure, line failure, and telecommunication company configuration mismatches.

  • Configure LAN-to-LAN asynchronous connectivity.

  • Create more secure dial networks using RADIUS, TACACS+, CiscoSecure 2.0, and a network access server.

  • Demonstrate how CiscoWorks for Windows and SNMP are used to manage dial networks.

Prerequisites

Before attending this course, you should possess:

  • A working knowledge of TCP/IP, Novell IPX, and AppleTalk routing protocols.

  • Experience with router configuration and familiarity with the Cisco IOS commands required to configure basic router protocols and interfaces.

This knowledge can be obtained by studying the Internetworking Technology Multimedia (ITM), the Introduction to Cisco Router Configuration (ICRC), and the Configuring, Monitoring and Troubleshooting Dialup Services (CMTD) courses. Equivalent knowledge and experience is also sufficient.

Course Outline

Configuring, Monitoring, and Troubleshooting Dialup Services (CMTD)

Course length: Five days

Course acronym: CMTD

Course content:

Through lectures and lab exercises, this course provides you with the fundamental and practical knowledge that will enable you to install, configure, monitor, and troubleshoot Cisco access and ISDN dialup services.

Course Objectives

Upon completion of this course, you will be able to:

  • Install, configure, monitor, and troubleshoot Cisco ISDN and dialup access products.

Prerequisites

It is recommended that you complete:

  • Internetworking Technology Multimedia (ITM).

  • Introduction to Cisco Router Configuration (ICRC).

Equivalent knowledge and experience is sufficient. However, these two courses provide a working knowledge of TCP/IP, Novell IPX, and AppleTalk routing protocols. They also provide the router configuration experience and familiarity with
Cisco IOS commands required to configure basic router protocols and interfaces. CMTD is a prerequisite course for the Cisco AS5200 support course.

Course Outline

SNA Solutions

Cisco SNA Configuration for SNA Administrators

Course length: Five days

Course acronym: SNAS

Course content:

This introduction to Cisco and IP networking is designed for networking professionals who are already familiar with SNA and want to learn how to configure Cisco routers in an SNA environment. The course familiarizes students with the concepts and commands required to configure Cisco routers and includes several exercises to reinforce the concepts of the lectures.
These sections include IPX, NetBIOS, LAN Network Manager, and several wide-area network topics such as Frame Relay, X.25, and ISDN.

Who should attend:

Individuals who have some SNA background and are responsible for implementing and maintaining SNA networks using Cisco routers.

Prerequisites:

Before attending this course, students should have completed the Introduction to Cisco Router Configuration (TRN-ICRC) course or the ICRC Competency Test offered by Sylvan Prometric Authorized Testing Centers (800 204-3926 or 612 921-6087). Familiarity with SNA terminology and products is required.

Course Outline

Cisco SNA Configuration for Multiprotocol Administrators

Course length: Five days

Course acronym: SNAM

Course content:

This course familiarizes you with the concepts and commands required to configure Cisco routers. These sections include Novell IPX, NetBIOS, LAN Network Manager, and several wide-area network topics such as Frame Relay, X.25, and ISDN. The class is designed for networking professionals who are already familiar with TCP/IP and want to learn how to configure Cisco routers in an SNA environment.

Course Objectives

Upon completion of this course, you will be able to:

  • Configure Cisco routers to operate in mixed SNA and non-SNA internetworks.

Prerequisites

Before attending this course, you must:

  • Complete the Introduction to Cisco Router Configuration (ICRC) course.

  • Be familiar with IP addressing, subnet masking, and routing protocols such as IGRP, RIP, or OSPF.

Course Outline

Cisco Interface Processor

Course length: Five days

Course acronym: CIP

Course content:

This course presents students with the concepts and commands required to install, configure, and maintain the Channel Interface Processor (CIP) in a Cisco 7xxx router and IBM environment. Through lectures, discussions, exercises, and lab projects, students gain hands-on experience configuring the CIP card in fully operational Cisco 7xxx routers.

Who should attend:

The Cisco CIP class is intended for the following audiences:

  • Network administrators and technicians who have a working knowledge of SNA, together with an extensive knowledge of Cisco routers, but no specific knowledge of the Cisco CIP card.

OR

  • Network administrators and technicians who have a working knowledge of TCP/IP, some Cisco router knowledge, and an extensive SNA background.

Prerequisites:

Before attending this course, students should be familiar with configuring Cisco routers and with SNA terminology and concepts. Students should also have knowledge of basic networking concepts, terminology, standards, and network components.

Course Outline

Network Management

Introduction to CiscoWorks Configuration

Course length: Five days

Course acronym: ICWC

Course content:

At the conclusion of the course, you will be able to install and configure CiscoWorks UNIX, build maps depicting Cisco routers in your networks, and use the CiscoWorks applications to perform common network and router management tasks. The course has two modules: "CiscoWorks Environment" and "Introduction to CiscoWorks." It is designed as a lecture and hands-on course for first-time CiscoWorks users. The first module describes UNIX operating system basics including the commands and setup procedures necessary for the installation and running of CiscoWorks UNIX. It also helps you understand the system requirements and commands necessary to install CiscoWorks 3.0 software for SunNet Manager (SNM) and HP OpenView. The second module introduces you to CiscoWorks and the CiscoWorks network management applications including CiscoView, CiscoConnent, and the TACACS server setup. You will participate in a variety of hands-on exercises that use CiscoWorks 3.0 software for SNM.

Course Objectives

Upon completion of this course, you will be able to:

  • Install CiscoWorks on SunNet Manager.

  • Create UNIX directories and list UNIX files.

  • Apply a valid TCP/IP address and network mask to a workstation interface.

  • Start CiscoView, display a graphical image of a Cisco router, and access the online help.

  • Download, modify, and upload router configuration files using Configuration Manager.

  • Define and start a polling job.

  • Produce a report using information gathered during a polling job.

  • Set up domains using Domain Manager.

  • Define users, assign users to groups, and attach groups to domains using Security Manager.

  • Enlarge the CiscoWorks database and transaction log.

  • Purge the transaction log.

Prerequisites

Before attending this course, you must have a working understanding of:

  • UNIX.

  • SunNet Manager or other supported network management platforms.

Course Outline

Managing Switched Internetworks

Course length: Two days

Course acronym: MSI

Course content:

In this class, you will learn to plan, create, change, and extend virtual local-area networks (VLANs) using VlanDirector. This lecture-lab course uses extensive hands-on laboratory exercises focused on the CiscoWorks for Switched Internetworks UNIX-based network management tools. You will learn how to install and configure the CiscoWorks for Switched Internetworks bundle of products and how to use the TrafficDirector RMON application. The course demonstrates configuration of RMON agents in the switches and in dedicated SwitchProbe devices. Analysis of protocols for the physical, data link, network, and application layers in the hands-on laboratory exercises is required. Using the SwitchProbe, you will also capture and decode application-layer packets.

Course Objectives

Upon completion of this course, you will be able to:

  • Install and configure CiscoWorks for Switched Internetworks.

  • Use VlanDirector to create virtual networks.

  • Use TrafficDirector to monitor network performance using RMON.

Prerequisites

Before attending this course, you must:

  • Be familiar with graphical user interfaces.

  • Be able to log in, change a directory, edit a file, and list directory contents in UNIX.

It is recommended that you complete one of the following management platform courses and one of the system administration courses:

  • HP OpenView Network Node Manager Fundamentals for Network Managers.

  • Managing Your Network Using SunNet Manager.

  • HP's Fundamentals of UNIX System Administration.

  • Sun's Solaris System Administration Essentials.

It is also highly recommended that you complete the Cisco LAN Switch Configuration (CLSC) course.

Course Outline

Cisco Connection Training CD-ROM

Course Length: Self-paced, approximately three to four days. Estimated 30 minutes per chapter (47 chapters).

This CD-ROM contains the Internetworking Technologies training course, a self-paced introductory course that familiarizes students with key internetworking terms and concepts. Additionally, this course provides students with the conceptual framework necessary for understanding other Cisco educational products.

The Cisco Connection CD can be ordered through Cisco's customer service department using part number DOC-CCTCD.

Prerequisites: None

Course Outline

Internetworking Technologies Multimedia

Course Length: Self-paced, approximately 1 day.

Course Acronym: ITM (found in the Cisco Connection Training CD)

Course Content:

This course will familiarize you with key internetworking terms and concepts and provide you with a conceptual framework useful for understanding other Cisco educational products.

Course Objectives

Upon completion of the Cisco Connection Training CD, you will be able to do the following:

  • Define and discuss key terms, concepts, technologies, and devices used in the internetworking industry.

  • Apply the OSI reference model to categorize internetworking protocols, technologies, and devices.

Prerequisites

None.

Course Outline

WAN Quick Start

Course Length: Self-paced, approximately four hours

Course acronym: WQS

Course content:

This self-study guide covers the underlying WAN technologies for Cisco's WAN switching products. The materials in the guide are specifically relevant to the Cisco IPX, IGX, and BPX product lines. As a reference, the goal of the guide is to provide the current information in each of the following major subfields of WAN technology: network management, IP addressing, High-Speed Serial Interface (HSSI) serial transmission, E2 framing, and ATM. It is expected that once you have studied this material, you will have sufficient skills to successfully participate in other Cisco WAN switching courses.

Course Objectives

At the completion of this course, you will be familiar with the terminology, concepts, and basic technologies used in the following Cisco products:

  • IPX

  • IGX

  • BPX

  • AXIS

Prerequisites

None.

Course Outline

The Network Is A Crucial Strategic Asset

By now, most people agree that a network is a crucial strategic asset for information-intensive organizations of all sizes around the world. But as technology becomes more sophisticated, today's enterprise networks grow more complex. Clearly, the stakes are being raised.

Making Sense of Your Internetwork

To maximize the potential of your information management infrastructure and reap the many benefits it can provide, you need a sound understanding of Cisco Systems networking technology. From router configuration, to Asynchronous Transfer Mode (ATM) switching, to internetwork design, there's a lot to learn. That's where Cisco's Training Partners can help.

One reason that Cisco is the worldwide leader in networking for the Internet is because of our ongoing commitment to customer training. The high standards embodied by our training are indicative of Cisco's overall focus on quality, backed by our compliance with today's prevailing ISO 9001 international standards. All of which means that when it comes to Cisco's certified Training Partners, you can count on quality training designed to meet your specific networking needs.

Since its inception, the continued expansion of Cisco's Training Partner program has enabled Cisco to educate hundreds of thousands of students about installation, configuration, operation, and maintenance of Cisco product solutions. Through our training, individuals can increase their expertise in a way that enables them to meet evolving corporate needs and fully leverage the power of their networks.

Today, this training is offered in 19 languages at more than 150 sites around the world, ensuring that Cisco users have local access to the certified training and hands-on laboratory work they need to better understand their networks.

Cisco-Certified Training: A Value Proposition

It's important that any Cisco courses you attend are delivered by a fully certified Cisco Training Partner. That's because our Training Partners have already demonstrated an in-depth knowledge of networking, as well as a firm understanding of the local market and its technical networking needs. Around the world, from Birmingham to Bangkok, Tucson to Tokyo, and Boston to Buenos Aires, all Training Partners are committed to maintaining the quality and consistent delivery of all Cisco-developed training courses.

Cisco Training Partners are contracted on a country-by-country basis and must undergo rigorous training and testing to meet our stringent certification requirements. When you are trained by one of our Training Partners, you can be sure you're receiving all the quality that Cisco stands for. The knowledge you gain will be up to date, reflecting the latest trends in the networking industry. Equally important, product information will come straight to you from a Cisco Certified Training Partner, rather than from a secondhand, uncertified source.

Finally, Cisco Training Partners are uniquely qualified to assess your training requirements and create customized solutions to meet your special needs. These custom solutions can be delivered exclusively to you-either at a local Training Partner's office or on site at your various locations if required. By attending Cisco-certified courses, you move one step closer to qualifying as a networking expert in one of Cisco's certification programs. Being certified identifies you as a network expert, but also enables you and your organization to take advantage of a wealth of additional benefits offered by Cisco.

What Cisco Training Can Do for You

At Cisco, we've developed and refined all of our training courses based on extensive customer surveys and studies. We take care to audit student feedback to determine the validity of our curriculum. This helps to ensure that the information you receive is current, relevant, and designed to meet your commonly identified networking needs. In addition, most Cisco training courses emphasize hands-on learning in a laboratory environment. This setting ensures that you gain firsthand knowledge of our products and technologies in ways that enable you to easily apply what you've learned within your organization's information infrastructure.

Cisco currently offers more than two dozen different training courses, which are grouped under five broad categories:

These courses typically entail two to five days of classwork, held at various sites determined by our Training Partners around the world. Cisco training classes provide you with everything you need to help your network run smoothly and efficiently.

Our curriculum is updated frequently, with new courses being added on a continual basis to keep pace with the rapidly changing state of networking technology. In addition, Cisco offers a number of self-study classes designed for users who don't require the in-depth training offered by instructor-led courses. Delivered through a variety of innovative multimedia technologies, these courses serve as an ideal complement to the extensive worldwide training offered by Cisco Training Partners.

The Fast Train to Knowledge

More certified trainers. More hands-on training. And more students trained annually than any other company in the internetworking industry. These are a few of the attributes of Cisco-certified training-attributes you can leverage through your local Cisco Training Partner.

To learn more about how you can take advantage of Cisco training or to see the current course list, check out our Website today at http://www.cisco.com and click on the Seminars, Events, and Training heading to get to Worldwide Training. You'll find a variety of valuable information, including an extensive listing of Cisco Training Partners, their URL addresses, and an up-to-date listing of the dates and places where Cisco training is being offered around the world.

Quality Training

"This class really prepares you to handle the day-to-day issues of making your network run more efficiently with the resources available to you." Scott Fog, Underwriter's ReGroup

Knowledge Enhances My Network's Performance

"Excellent class! Now I have increased knowledge, along with the confidence to make changes that should greatly enhance my network's performance." John McClelland, Sabre Decisions Technology

Immediately Apply What I Learned

"'Introduction to Router Configuration' was extremely informative. I was able to immediately apply what I learned in class to my work... my troubleshooting skills have grown considerably." Ches Peacock, St. Vincent Hospital

Cisco Training

Corporate Headquarters

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA

http://www.cisco.com

Tel: 408 526-4000
800 553-NETS (6387)

Fax: 408 526-4100

European Headquarters

Cisco Systems Europe s.a.r.l.
Parc Evolic, Batiment L1/L2
16 Avenue du Quebec
Villebon, BP 706
91961 Courtaboeuf Cedex
France

http://www-europe.cisco.com

Tel: 33 1 6918 61 00

Fax: 33 1 6928 83 26

Americas Headquarters

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA

http://www.cisco.com

Tel: 408 526-7660

Fax: 408 527-0883

Asia Headquarters

Nihon Cisco Systems K.K.
Fuji Building, 9th Floor
3-2-3 Marunouchi
Chiyoda-ku, Tokyo 100
Japan

http://www.cisco.com

Tel: 81 3 5219 6250

Fax: 81 3 5219 6001

Cisco Systems has more than 190 offices in the following countries. Addresses, phone numbers, and fax numbers are listed on the Cisco Connection Online Web site at http://www.cisco.com.

Copyright 1997 Cisco Systems, Inc. All rights reserved. Printed in USA. The Cisco Powered Network logo is a trademark, Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. All other trademarks mentioned in this document are the property of their respective owners.

Additional Training Materials

For individual study, Cisco offers additional training CD-ROMs and a variety of self-study guides. For product numbers and descriptions of this material, see the "Training Documentation" section in the "Documentation" chapter. The "Documentation" chapter also contains ordering instructions in the "Ordering Documentation" section.

Training Partners

The Cisco Systems Training Partners Program ensures that you receive the highest-quality training possible. Training Partners have core competencies in both internetworking and technical training, thereby adding value to the delivery of classes. The Cisco Systems Training Partners Program provides classes in over 100 cities, allowing worldwide customer access to high-quality training. All Cisco classes are presented by Cisco-certified systems instructors using original materials created and distributed by Cisco Systems.

2T A/S Technology Team

Park Alle 295

2605 Brondby

Denmark

Phone: +45 (43) 43 44 51

Fax: +45 (43) 43 44 59

E-Mail: training@2t.dk

2T Technology Team AB

Eurostop, Box 929

Halmstad

30119 HALMSTAD

Sweden

Phone: +46 35 175460

Fax: +46 35 184890

A.S.K. Training Solutions Pty Ltd

Level 11, 100 Miller Street

North Sydney 2060

Australia

Phone: +(61) 2 9202 8300

Fax: +(61) 2 9955 9819

Akam/Azlan BV

Poldermolen 4

Papendrecht,

          The Netherlands 3352

Phone: +(31) 78 6414 022

Fax: +(31) 78 6413 164

Alcatel Telecom

Excelsior Laan 71 73

Zaventem 1930

Belgium

Phone: 32 2 718 85 00

Fax: 32 2 718 86 10

American Research Group

114 Edinburgh

Suite 200

P.O. Box 1039

Cary, NC 27512

          USA

Phone: 919 461 8600

Fax: 919 461 8646

E-Mail: cisco@arg.com

AnyWeb-Osys

          Osys Informatik-Schulung

8050 Zurich

Switzerland

Phone: +(41) 1 317 18 19

Fax: +(41) 1 317 18 20

E-Mail: office@osys.ch

Ascolta Training Company LLC

2351 McGaw Avenue

Irvine, CA 92614

          USA

Phone: (714) 477-2000

Fax: (714) 477-2162

E-Mail: training@ascolta.com

Assumption University

Huamark Bankapi

Bangkok

Thailand 10240

Phone: +662 300 4553 ext.1336

Fax: +662 719 0484

E-Mail: training@ksc.au.ac.th

Automation Research Systems

4480 King St.

Suite 300

Alexandria, VA 22302

USA

Phone: 703 824 6400/800 666 8737

Fax: 703 824 6475

E-Mail: training@arslimited.com

Azlan France

25, Quai Gallieni

Suresnes

92150

France

Phone: 33-1-41-38-15-51

Fax: 33-1-41-38-15-51

E-Mail: sylvain.dieux@azlan.co.uk

Azlan GmbH

Inselkammerstr. 10

Unterhaching

Bayern D-82008

Germany

Phone: +(49) (0) 89 614 49 00

Fax: +(49) (0) 89 614 490 111

Azlan Limited

Azlan House/Mulberry Business Park

Fishponds Road

Wokingham, RG41 2GY United Kingdom

Phone: +44 1189 897713

Fax: +44 1189 897711

E-Mail: Training.Mktg@Azlan.co.uk

CSK Corporation

NS Dept. Education Division

Sumitomo Seimei, Building 16F

2-6-1 Nishishinjuku, Shinjuku-ku

Tokyo 169 Japan

Phone: +(81) 3 5321 3951

Fax: +(81) 3 5321 3952

CTC Technology Corporation

System Education Group No. 2

16-7 Komazawa 1-Chome

Setagaya-ku

Tokyo 154 Japan

Phone: 81 3 3419 9065

Fax: 81 3 3419 9069

CTT Centro de Transferencia de Tecnologia

Calle 93B No. 18-12

Santafe de Bogota

Colombia

Phone: +571 616 3873

Fax: +571 616 0098

E-Mail: cvera@links.mhs.compuserve.com

CTT Centro de Transferencia de Tecnologia

Av. Orinoco, Torre Uno Planta

Commercial, Las Mercedes

Caracas, Venezuela

Phone: +582 993 6544

Fax: +582 921445

E-Mail: CTT@CTTCORP.COM

Centro de Estudios Tecnologicos Avanzados

Consorcio Red Uno, S.A. de C.V.

Periferico Sur 4118 (3 Floor)

Colonia Ex Rancho de Alzando

Del Alvaro Obregon Mexico DF cp 01900

Phone: +525 624 4400

Fax: +525 624 4298

Chesapeake Computer Consultants, Inc.

275 West Street

Annapolis, MD 21401

          USA

Phone: 410 280-8840

Fax: 410 280-8859

E-Mail: training@ccci.com

Cisco Training Registration

170 West Tasman Dr

San Jose, CA 95134-1706

USA

Phone: 800-553-6387

Fax: 408-526-7117

E-Mail: training-registration@cisco.com

Colorado Computer Training Institute, Inc.

5500 Greenwood Plaza Blvd.

#130

Englewood, CO 80111

USA

Phone: 303 741 2284/800 569 1894

Fax: 303 741 6814

E-Mail: cisco@ccti.com

Comtech

Rue De La Fusee

66 Raketstraat

B-1130 Brussels

Belgium

Phone: +32 2 745 04 45

Fax: +32 2 705 04 45

Email: mvangestel@comtech.be

Consulting And Training Services (CATS)

7, rue Victor Hugo

Sevres Cedex 92318

France

Phone: +(33) 1 46 26 52 91

Fax: +(33) 1 45 34 56 08

Email: cats@integra.fr

DACOM International

DACOM Building

65-228 Hangangro 3-Ga

Yongsan-Ku, Seoul, Korea

Phone: 82 2 220 8253

Fax: 82 2 220 0723

Email: gemmarah@chollian.dacom.co.kr

Data College

21 William Pickering Drive

North Harbour Industrial Park

Albany, Auckland

New Zealand

Phone: +(64) 9 415 6928

Fax: +(64) 9 415 6704

Email: Datacollege@smtp.datamatic.co.nz

Datrac Ltd.

Grabenweg

CH-3177 Laupen

Switzerland

Phone: +(41) 31 740 21 11

Fax: +(41) 31 740 21 21

Email: training@datrac.ch

Enator Dotcom A.B.

Kronborgsgrand 9, 2tr

Box 71

164 94 Kista

Sweden

Phone: +(46) 8 4776722

Fax: +(46) 8 250030

Email: edu.academy@enator.se

FACT Ingenieria

Jorge VI 218

Santiago

Chile

Phone: 562 229 2272

Fax: 562 212 7753

Email: adp@fact.cl

Fast Lane Computer Consultancy

White Crown Building 1402

PO Box 53941

Dubai, United Arab Emirates

Phone: 9714 314302

Fax: 9714 314660

Email: fastlane@emirates.net.ae

Gentronics Education

Gentronics Software BV

Postbus 652

Amsterdam 1000 AR

The Netherlands

Phone: +(31) 20 5869 882

Fax: +(31) 20 5869 888

Email: getronicseducation.gso@getronics.nl

GeoTrain

171 Carlos Drive

San Rafael, CA 94903

          USA

Phone: 1 800 COURSES

Fax: 415 491-8955

Email: register@geotrain.com

GeoTrain - Asia Pacific

Ninth Floor, 60 Miller St.

North Sydney 2060

New South Wales

Australia

Phone: +(61) 2 9923 0888

Fax: +(61) 2 9956 7846

Email: info@psc.com.au

GeoTrain - Canada

145 King Street West

          Suite 601

Toronto, Ontario

Canada M5H 1J8

Phone: 800 268 7737

Fax: 800 265 0603

Email: teachme@geotrain.com

GeoTrain - UK

274-276 High Street

Slough, Berkshire

England SL1 1NB

Phone: +(44) 1 753 517715

Fax: +(44) 1 753 517714

Email: hqofffice@psceuro.demon.co.uk

GeoTrain - VA

1600 Spring Hill Road

Suite 310

Vienna, VA 22102

          USA

Phone: 800 -COURSES

Fax: 415-491-8955

Email: register@geotrain.com

Global Knowledge Network (HK) Ltd

18F CityPlaza 4

12 Taikoo Wan Road

Hong Kong

Phone: +85 2 2805 3184

Fax: +85 2 2805 4212

Global Manufacturers' Services

Ctra. Valencia-Ademuz, km 17,6

La Pobla de Vallbona

Valencia 46185

Spain

Phone: 34-6-275-43-21

Fax: 34-6-275-41-97

Horizon Technical Services

Via S. Giovanni sul Muro, 13

20121 Milano Italy

Phone: +(39) 27200 4671

Fax: +(39) 27200 4457

Email: training.admin@horizon.ie

Horizon Technical Services

1 Wallbrook Business Park

Green Lane Hounslow

Middlesex TW4 6NW

United Kingdom

Phone: +(44)1 81 570 5750

Fax: +(44)1 81 570 5750

Email: aisling.mulreid@horizon.ie

I.T.S.

124 Boulevard de Verdun

Courbevoie 92400

France

Phone: +(33) 1 4116 23 13

Fax: +(33) 1 4116 23 19

ICON-Institute for Communication and Heterogeneous

Network Technology GmbH

Gasstrasse 2

Hamburg 22761 Germany

Phone: 49 40 8996 700

Fax: 49 40 898 512

Email: icon@icon-gmbh.com

ISL a/k/a Internetworking Solutions Laboratory

Maliy Znamensky Preulok 8

Stroenie 1, Office 5B (5th Floor)

Moscow 121019

Russia

Phone: +7 095 203 85 15

Fax: +7 095 926 51 59

Email: info@isl.ru

Information Management Systems (IMS)

3423 Piedmont Road

Atlanta, GA 30305

          USA

Phone: 404 812 9028

Fax: 404 869 1650

Email: register@imsinc.com

Institut ERIS

15A, Avenue de Quebec

B.P. 707 Villebon

Courtaboeuf Les Ulis

France 91961

Phone: +(33) 1 609 21 080

Fax: +(33) 1 69 07 07 02

Internetworking University, Norway

Sinsenveien 47B

Postboks 376 Okern

0513 Oslo

          Norway

Phone: +(47) 22 09 5450

Fax: +(47) 22 09 5002

Email: interuniv@upnet.telemax.no

Internetworking University, Sweden

Englundavagen 13

Box 1058

171 21 Stockholm

Sweden

Phone: +(46) 8 404 1370

Fax: +(46) 8 404 1301

Email: sofus@pclan.se

Interprise Data Network Training

1160 Pittsford-Victor Road

Pittsford, NY 14534

          USA

Phone: 800 455-2228/716-383-1736

Fax: 800 455-2238/716-255-4011

Email: Interprise@suth.com

Managed Training Services

Kestrel House

Dukes Place Marlow, Bucks.

United Kingdom

SL7 2QH

Phone: +44 1628 898 121

Fax: +44 1628 898 166

Email: office@mantras.com

MicroUniv

MicroLand House 58, 80 Feet Road

Koramangala Block 7

Bangalore 560 095

India

Phone: +(91) 80 553 4340

Fax: +(91) 80 553 4992

Multirede Informatica Ltda.

Rua Dr. Renato Paes de Barros

778-50 Andar Itaim Bibi-Sao Paulo

SP-04530-001

Brazil

Phone: +(55) 1 1828 9001

Fax: +(55) 1 1828 0001

Email: multir@multirede.com.br

NCR Corporation

1200 Peachtree St. NE

Promenade 1

Room 2120

Atlanta, GA 30309

          USA

Phone: 614 764 5528

Fax: 614 764 5460

Email: Customer.Education@DaytonOH.ncr.com

NCR GmbH Germany

Ulmer Strasse 160

86135 Augsburg

Germany

Phone: +49 821 405 612

Fax: +49 821 405 8855

Email: bodo.froesch@ncr.germany.com

NCR Ltd.

2096 Coventry Road

Birmingham

Sheldon, United Kingdom

B26 3YU

Phone: +(44)121 741 2020 or 2311

Fax: +(44)121 742-9964

NH Technical Services CC

Horizons House

Corner Republic Road and Main Street

Bordeaux, Randburg

South Africa

Phone: +(27) 11 781 3418

Fax: +(27) 11 781 3434

Nihon Unisys

Toyosu 1-1-1

Koutou-ku Tokyo

Japan

Phone: 81 3 5546 4244

Fax: 81 3 5546 7860

Nil Ltd.

Litijska 51

Ljubljana

Slovenia

Phone: +386 61 1421 500

Fax: +386 61 1405 381

Email: training@nil.si

PRO IN Consulting

Hietzinger Hauptstrasse 49

Vienna A-1130

Austria

Phone: +43 1 87860 0

Fax: +43 1 87860 60

Email: education@proin.via.at

PRO IN Consulting (Eastern Europe)

(Slovakia, Czech Republic, Hungary, Poland)

Hietzinger Hauptstrasse 49

A-1130 Vienna

Austria

Phone: +43 1 87860 0

Fax: +43 1 87860 60

Email: education@proin.via.at

PRO IN Consulting GmbH

Denninger Strasse 15

D-81679 Muenchen

Germany

Phone: +49 89 998 408 0

Fax: +49 89 998 408 40

Email: ave@proin.via.at

PTT Telecom Netherlands

Laan Corpus den Hoorn

Gronigen 9728 JT

The Netherlands

Phone: +(31) 50 853716

Fax: +(31) 50 853127

Rumos, Formacao e Comminicacao SA

Rua D. Estefania,

165-D 1000 Lisboa

Portugal

Phone: +351 1 315 81 77

Fax: +351 1 355 55 11

SILVATECH SA de CV

Providencia 1000

Colonia Del Valle

Mexico 03100

Phone: 525 523 2700

Fax: 525 523 2700

ST Computer Systems & Services Limited

7 Bedok South Road

          Singapore 469272

Phone: +(65) 240 3718

Fax: +(65) 240 3110

Email: training@stcs.com.sg

Siemens AG

Vernetzungssysteme

VS V72 Training Center

Baierbrunnerstrasse 28

81359 Munich Germany

Phone: +49 89 722 34050

Fax: +49 89 722 24160

Email: training@vs.siemens.de

Skrivervik Data AS

Postboks 3885 Ulleval

Hageby N-0805 Oslo

Norway

Phone: +47 22 18 58 00

Fax: +47 22 18 59 98

Email: skole@skrivervik.no

Skyline Computer Corporation

490 Division Street

Campbell, CA 95008

          USA

Phone: 408 370 1200

Fax: 408 370 1419

Softnet S.A.

Peru 327, Piso 1

(1067) Buenos Aires

Argentina

Phone: +541 343-4990

Fax: +541 343-9132

Email: capacitacion@softnet.com.ar

Training

532 Race Street

San Jose, CA 95126

USA

          Phone: 408-526-7290

Fax: 408-526-7117

Email: strat_enroll@cisco.com

Tecnova

Consultores e Ingenieros

de Sistemas de Informacion

C/Velazquez, 94-40

Madrid

          Spain

Phone: +(34) 1 431 9016

Fax: +(34) 1 575 1026

Telemation Netzwerk AG

In den Schwarzwiesen 8

D-61440 Oberusel

Germany

Phone: +(49) 6171 977-0

Fax: +(49) 6171 977-150

Email: rc@telemation.de / tk@telemation.de

Telinfo

Geldenaaksebaan 335

3001 Leuven

Belgium

Phone: +(32) 16 38 28 18

Fax: +(32) 16 40 02 54

Email: elhe@thti.telinfo.be

Training Partners Pte. Ltd.

6 Shenton Way

#24-11 DBS Tower 2

Singapore 068809

Phone: +(65) 3237988

Fax: +(65) 3237933

Email: help@training-partners.com

Tsinghua Network Training and Services

Main Building

Tsinghua University

Beijing

China 100084

Phone: 86 10 62785997

Fax: 86 10 62785933

Email: training@moon.bjnet.edu.cn

VMX/SkillSource

De Brand 36

3823 LK

Amersfoort

          The Netherlands

Phone: +31 33 456 02 54

Fax: +31 33 456 02 54

Email: info@vmx.nl

Wang/I-Net

Campus 500

Maylands Ave.

Hemel Hempstead

Herts, HP27EE

          United Kingdom

Phone: +(44)1 442 233366

Fax: +(44)1 442 236623

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