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Table of Contents

Troubleshooting

Troubleshooting

Use this information to help isolate problems you might encounter with Cisco 1600 series routers or to rule out the router as the source of the problem.

This appendix contains the following sections:

For information about the Cisco 1600 series ROM monitor, refer to the "ROM Monitor" appendix in the Cisco 1600 Series Software Configuration Guide that came with your router.

If you cannot locate the source of the problem, contact your local reseller for advice. Before you call, have the following information ready:

Recovering a Lost Enable Password

This section describes how to recover a lost enable password.

Note You can recover a lost enable password, but not an enable secret password. This password is encrypted and must be replaced with a new enable secret password. See the "Hot Tips" section on Cisco Connection Online (CCO) for information on replacing enable secret passwords.

Follow these steps to recover a lost enable password:

Step 1 Connect an ASCII terminal or a PC running a terminal emulation program to the CONSOLE port on the rear panel of the router. Refer to the section "Connecting the Console Port" in the "Installing the Router" chapter.

Step 2 Configure the terminal to operate at 9600 baud, 8 data bits, no parity, and 1 stop bit.

Step 3 Reboot the router.

Step 4 At the user EXEC prompt (Router>), enter the show version command to display the existing configuration register value:

Step 5 Record the setting of the configuration register. It is usually 0x2102 or 0x102.

Step 6 Record the break setting.

Note To enable break, enter the config-register 0x01 EXEC command.

Step 7 Do one of the following:

Note Some terminal keyboards have a key labeled Break. If your keyboard does not have a Break key, refer to the documentation that came with the terminal for instructions on how to send a break.

Step 8 Send a break. The terminal displays the following prompt:

Step 9 Enter confreg 0x142 as follows to reset the configuration register:

Step 10 Initialize the router by entering the initialize command:

The router cycles its power, and the configuration register is set to 0x142. The router uses the boot ROM system image, indicated by the system configuration dialog:


Step 11 Enter no in response to the prompts until the following message is displayed:

Step 12 Press Return. The following prompt appears:

Step 13 Enter the enable command to enter enable mode. Configuration changes can be made only in enable mode:

The prompt changes to the privileged EXEC prompt:


Step 14 Enter the show startup-config command to display the enable password in the configuration file:

Step 15 Enter the configure terminal command to enter configuration mode:

Step 16 Enter the configure register command to reset the configuration register to the original value that you recorded in Step 5.

Step 17 Press Ctrl-Z to exit configuration mode.

Note To return to the configuration being used before recovering the lost enable password, do not save the configuration changes before rebooting the router.

Step 18 Reboot the router, and enter the recovered password.

Problem Solving

The key to problem solving is to isolate the problem to a specific subsystem by comparing what the router is doing to what it should be doing.

When problem solving, consider the following subsystems of the router:

Troubleshooting WAN Interface Cards and Cables

Check for the following symptoms to help isolate the problem:

Troubleshooting the Power System

If the router's external power supply fails, it should be returned to Cisco. Check the following items to help isolate the problem:

Troubleshooting ISDN

This section describes problems related to the ISDN line that might occur.

Two commands are useful when troubleshooting ISDN:

Router# clear interface bri0

Router# clear controller bri0

Table A-1 lists troubleshooting methods for ISDN-specific problems that might occur.


Table  A-1: Troubleshooting ISDN
Symptom Checks Causes and Solutions
Router is on:
OK LED (next to ISDN S/T port) is off (Cisco 1603 and ISDN S/T WAN interface card).

  • Is the SYSTEM OK LED on?

  • Are all ISDN cables properly connected?

  • Is the NT1 on?

  • Possible router hardware problem.

  • Possible ISDN line problem. Check with ISDN service provider.

  • Possible NT1 problem.

Router is on:
NT1 LED is off
(Cisco 1604 and ISDN U WAN interface card).

  • Is the SYSTEM OK LED on?

  • Are all ISDN cables properly connected?

  • Is the ISDN line connected to the router ISDN U port?

  • Possible router hardware problem.

  • Possible ISDN line problem. Check with ISDN service provider.

  • Possible ISDN line problem. Check with ISDN service provider.

NT1 LED is on.

OK LED (next to ISDN S/T port) is off (Cisco 1604).

  • If there is no device connected to the ISDN S/T port, the OK LED should be off.

  • Is the device connected to the ISDN S/T port turned on and correctly configured?

  • Possible router hardware problem.

  • Possible problem with device connected to the ISDN S/T port.

Cisco 1604 cannot create an ISDN connection to the remote router when an ISDN device is connected to the ISDN S/T port.

  • Is the ISDN configured for multipoint service?

  • Is the external ISDN device using both B channels?

  • The service provider should configure the line for multipoint service.

  • The service provider should configure the line for multipoint service.

ISDN device attached to the Cisco 1604 ISDN S/T port does not operate correctly.

  • Does the device operate correctly if the interface for the Cisco 1604 ISDN U port (interface bri0) is shut down?

  • Is the Cisco 1604 using both B channels?

  • The service provider should configure the line for multipoint service.

  • The service provider should configure the line for multipoint service.

Cannot make an ISDN connection to remote device (Cisco 1603, Cisco 1604, ISDN WAN interface cards).

  • Use show status command to check the following:

    • Does the current ISDN switch type match actual switch type being used?


  • Use the isdn switch-type command to configure correct switch type.

  • Check the following:

    • Is Layer 1 status deactivated?




    • If Layer 1 status is active, does Layer 3 status say "2 Active Layer 3 calls"?


    • If Layer 1 status is active, does Layer 3 status say "No Active Layer 3 call(s)"?

    • If Layer 1 status is active, does Layer 3 status say "1 Active Layer 3 call"?

  • Use the show controller bri0 command to check for the messages CO RUNNING LOOPBACK TESTS or CO TESTING. If you receive these messages, contact the service provider.

  • Router might have called itself. Check destination phone number configured with the dialer map command and the dialer string command.

  • Check destination phone number. Check route to the destination.

  • Check router protocol configurations.

Front Panel LEDs

You can use the LEDs on the front panel of the router to determine router performance and operation. This section contains information about reading the LEDs and using them to troubleshoot problems.


Figure A-1: Front Panel LEDs--Cisco 1601 and Cisco 1602




Table  A-2: Front Panel LED Functions--Cisco 1601 and Cisco 1602
LED Color Description
SYSTEM PWR Green The router is on and DC power is being supplied.
SYSTEM OK Green The router has successfully booted. Blinks during the boot cycle.
LAN ACT Green Data is being sent to or received from the local Ethernet LAN.
LAN COL Yellow Flashing indicates packet collisions on the local Ethernet LAN.
SER 0 CD Green

  • Cisco 1601 has an active connection on the serial port.

  • Cisco 1602 has an active connection on the CSU/DSU port.

SER 0 ACT

 Green

  • Cisco 1601 serial port is sending or receiving data.

  • Cisco 1602 CSU/DSU port is sending or receiving data.

WIC CD/B1

 Green

  • Serial WAN interface card has an active connection on the serial port.

  • ISDN WAN interface card has an ISDN connection on B-channel 1.

WIC ACT/B2

 Green

  • WAN interface card serial port is sending or receiving data.

  • WAN interface card ISDN port has a connection on B-channel 2.


Figure A-2: Front Panel LEDs--Cisco 1603 and Cisco 1604




Table  A-3: Front Panel LED Functions--Cisco 1603 and Cisco 1604
LED Color Description
SYSTEM PWR Green The router is turned on and DC power is being supplied.
SYSTEM OK Green The router has successfully booted. Blinks during the boot cycle.
LAN ACT Green Data is being sent to or received from the local Ethernet LAN.
LAN COL Yellow Flashing indicates packet collisions on the local Ethernet LAN.
BRI 0 B1

Green An ISDN connection on B-channel 1.

Cisco 1604 only--If an ISDN device connected to the ISDN S/T port is using B-channel 1, the LED turns on.

BRI 0 B2 Green An ISDN connection on B-channel 2.

Cisco 1604 only--If an ISDN device connected to the ISDN S/T port is using B-channel 2, the LED turns on.

WIC CD Green Active connection on the WAN interface card serial port.
WIC ACT Green Data is being sent over the WAN interface card serial port.

Figure A-3: Front Panel LEDs--Cisco 1605-R




Table  A-4: Front Panel LED Functions--Cisco 1605-R
LED Color Description
SYSTEM PWR Green The router is turned on and DC power is being supplied.
SYSTEM OK Green The router has successfully booted. Blinks during the boot cycle.
ETHØ ACT Green Data is being sent to or received from the first Ethernet LAN.
ETHØ COL Yellow Flashing indicates packet collisions on the first Ethernet LAN.
ETH1 ACT Green Data is being sent to or received from the second Ethernet LAN.
ETH1 COL Yellow Flashing indicates packet collisions on the second Ethernet LAN.
WIC CD/B1 Green Data is being sent to or received from the WAN interface card port.
WIC ACT/B2 Green Data is being sent to or received from the WAN interface card port.

Rear Panel LEDs

Table A-5 describes the rear panel LEDs. For illustrations of these LEDs and the rear panel of the routers, refer to Figure 1-2 through Figure 1-5 in the "Overview of the Router" chapter.


Table  A-5: Rear Panel LED Functions
LED Color Description
All Models
LNK
(next to ETHERNETØ 10BASET) 		Green Indicates 10BaseT link integrity. This LED is not on when connected to an Ethernet network through the AUI port.

The Cisco 1605-R has two LNK LEDs, one for each Ethernet 10BaseT port.

OK
(next to FLASH PC CARD slot) 		Green The Flash PC card is correctly installed.
Cisco 1601
RDY Green A serial port cable connection has been made to a modem or DSU/CSU.
Cisco 1602
LOOPBACK Yellow The DSU/CSU is in DSU or CSU loopback mode.
ALARM Yellow An alarm condition exists on the DSU/CSU port.
CARRIER Green Indicates line synchronization or connection on the DSU/CSU port.
Cisco 1603
OK
(next to ISDN BRIØ S/T port) 		Green A physical connection has been established with the ISDN central office switch.
Cisco 1604
NT1 Green A physical connection has been established from the router internal NT1 to the ISDN central office switch.
OK (next to ISDN PHONE port) Green The device connected to the router ISDN S/T port has established a physical connection with the ISDN central office switch.
Cisco 1605-R
LNK
(next to ETHERNET1 10BASET)

OK
(next to WIC slot)

 Green

Green

 Indicates 10BaseT link integrity for the Ethernet 1 port.

The WAN interface card is correctly installed in the router.

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