Installing and Preconfiguring the Cisco DialOut Utility

This chapter includes information on installing and preconfiguring the Cisco DialOut Utility software. Instructions are also provided to uninstall the software.

Installation and Configuration Summary

This section contains an overview of the general steps to install and configure the Cisco DialOut Utility.

1. Install and configure the NAS. See the appendix "Sample NAS Configurations for the Cisco DialOut Utility."
   
   
2. Install and configure a modem in the NAS. See the section "Selecting and Configuring the Modem" and your modem manufacturer's documentation.
   
   
3. Run the Windows Telnet utility to make sure you can connect to the network access server (NAS) before you install the Cisco DialOut Utility. See the section "Before Installing the Cisco DialOut Utility."
   
   
4. Run SETUP.EXE. See the section "Installing the Cisco DialOut Utility."
   
   
5. In Windows, configure a modem for the virtual com port that was selected during Cisco DialOut Utility installation. See the section "Selecting and Configuring the Modem" and your Windows documentation.
   
   
6. (Windows 95 and Windows NT only) Configure your fax or communications application software to use the virtual com port that was selected during Cisco DialOut Utility installation. See your software manufacturer's documentation for more information.
   

Before Installing the Cisco DialOut Utility

Before you install the Cisco DialOut Utility, run the Windows Telnet utility to make sure you can connect to the NAS. Follow these steps:

Step 1 Make sure the NAS is connected and operating.

Step 2 From the Windows desktop or Program Manager, click Start (Windows 95 and Windows NT) or File (Windows 3.1x).

Step 3 Click Run.

Step 4 Click Telnet.

Step 5 Click Connect.

Step 6 Click Remote System.

Step 7 Select or enter the following information:

• Host Name: IP address of the NAS (for example, 10.0.0.0)

• Port: 6001 (or the designated port ID you will use)

• Term Type: VT100

Step 8 Click Connect. The Telnet window opens.

Step 9 (Optional) If your NAS is configured for security, you are prompted to log in with your regular user ID and password.

Step 10 Enter at. The server should respond OK.

Step 11 Enter atz. The server should respond OK.

Step 12 Follow the escape commands on the display.

Step 13 From the Connect menu, select Disconnect.

Installing the Cisco DialOut Utility

To install the Cisco DialOut Utility, run the SETUP.EXE program:

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Note The Cisco DialOut Utility must be installed on the workstation on which it will be used. Additionally, if you are using Windows 3.1x, do not boot Windows from a NetWare file server.

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Step 1 Close any other programs that are running.

Step 2 Insert the Cisco DialOut Utility disk for the version of Windows you are using into drive A:. You can also run SETUP.EXE from a network drive.

Step 3 If you are using Windows 95 or Windows NT, from the Start menu, select Run.

If you are using Windows 3.1x, from the Microsoft Windows Program Manager menu, select File then Run.

Step 4 Select or enter:

A:\SETUP

If you are installing Cisco DialOut Utility from a network drive, select the letter of the network drive and the name of the directory in which the SETUP.EXE program is located.

Step 5 Click OK. The Cisco DialOut Utility Setup window opens. See Figure 2-1.

Figure 2-1: Setup Window

Step 6 Click Next to continue the setup process. Click Cancel to exit SETUP.EXE without installing the software. Click Help at any time for more information on the SETUP.EXE program. If you clicked Next, the Analyzing Environment window opens and SETUP.EXE analyzes the current Microsoft Windows environment and location of a number of needed resources. The display is updated as each action is performed. If a failure is detected, a message is displayed and the setup process stops. See the "Troubleshooting Information for the Cisco DialOut Utility" chapter for an explanation of common error messages and their resolutions.

If the Cisco DialOut Utility is already installed, the Update Options window opens. See Figure 2-2.

Figure 2-2: Update Options Window

Step 7 Click the appropriate box to select one of the following options:

• Retain Com Port Definitions No More Questions--Retain the existing com port definitions and proceed with file installation (for example, if you are updating from a previous version of Cisco DialOut Utility)

• Retain Com Port Definitions Ask Normal Questions--Retain the existing com port definitions but change your answers to the other prompts (for example, to select a new path)

• Ignore Previous Definitions Ask Normal Questions--Reset the com port definitions and reinstall the files

Step 8 To stop the setup process before any modifications are made to the workstation, click Cancel. To proceed with the setup process, click Next.

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Note If you selected Retain Com Port Definitions No More Questions, skip to Step 14.

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The Program Path window opens. See Figure 2-3.

Figure 2-3: Program Path Window

Step 9 Enter the full path for the directory in which to place the Cisco DialOut Utility files. The directory does not need to exist; SETUP.EXE creates one if necessary. You can select the default directory or enter one of your own. The default directory depends on which version of Windows you are using, and the drive on which you have Windows installed.

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Note The following default examples assume that you have installed Windows on the c: drive. If you have Windows installed on a different drive, the Cisco DialOut Utility will be installed on that drive.

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The default is one of the following:

• c:\program files\cisco systems\dialout.w95 (Windows 95)

• c:\program files\cisco systems\dialout.wnt (Windows NT)

• c:\programs\cisco\dialout.win (Windows 3.1x)

If you use a directory name other than the default, you must specify the full path exactly, including the drive letter and any parent directories; for example:

c:\program files\cisco systems\dialout

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Note Do not use network drives or universal naming code (UNC) paths.

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Step 10 To stop the setup process before any modifications are made to the workstation, click Cancel. To proceed with the setup process, click Next. The Add Com Port window opens. See Figure 2-4.

Figure 2-4: Add Com Port Window

Step 11 Enter the information for three fields:

• Com Port Name--Either COM1, COM2, COM3, or COM4. SETUP.EXE has already automatically selected the name of the next available com port. If necessary, you can change this setting now or after the Cisco DialOut Utility is installed. With Windows 95 and Windows NT, you can use any name your application allows; however, we recommend you use COM1, COM2, COM3, or COM4.

• Server ID--TCP/IP address of the Cisco NAS through which you will dial out, or a DNS name associated with the server.

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  Note Check with your system administrator for the TCP/IP address or DNS name of the NAS on your network.

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• Port ID--Represents the modem on the NAS. Normally this number will be 6001, 6002, and so on; or 7001, 7002, and so on.

To stop the definition of this com port and start over, click Cancel.

Step 12 After all fields have been defined, click OK. The Cisco DialOut Utility tests the information you entered. See Figure 2-5.

Figure 2-5: Test Connection Window

If a test is unsuccessful, Cisco DialOut Utility displays Error next to the item. Check the information in the Help window for information on resolving any problems.

Step 13 If the test was unsuccessful, you can either click Return to Previous Screen to enter the correct information or Go ahead and Copy Files to continue with the installation. If you click Go ahead and Copy Files, you will need to enter the correct information after the Cisco DialOut Utility is installed. See the section "Configure Ports" in the chapter "Using the Cisco DialOut Utility." If you have a previous installation of Cisco DialOut Utility, the Uninstall window opens and the previously installed files are deleted.

Step 14 When all tests are complete, click OK. SETUP.EXE copies the Cisco DialOut Utility software files from the distribution disk to the hard disk of the workstation. As each file is copied, the file name and destination are displayed in the Copying Files window. After all files have been copied to the hard disk, the Completed window opens. See Figure 2-6. See the appendix "Changes to Windows Files and Registry Entries" for a list of file names.

Figure 2-6: Completed Window

Step 15 To finish the setup process, click Reboot Now. To exit the setup program without restarting Microsoft Windows, click Do Not Reboot.

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Note If you choose not to restart at this time, installation will not be complete. You will still need to configure your com port, modem, and applications.

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If you selected Reboot Now, the Setup window opens. See Figure 2-7.

Figure 2-7: Setup Window

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Note The text in this window is slightly different for Windows NT. For Windows 3.1x only, the modem setup utility is not automatically started.

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Step 16 Click OK to restart the system or Cancel to exit the Setup program without restarting.

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Note If you click Cancel, you will need to restart the system and continue with configuration manually.

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Selecting and Configuring the Modem

If you are using Windows 95 or Windows NT, you must select a modem for the com port selected during installation. After the system has restarted, the Windows Modem Wizard opens so you can add a new modem definition. Follow these steps:

Step 1 Use the automatic detect facility to identify the type of modem on the port. See your Windows documentation for more information. If you are installing Cisco DialOut Utility on a laptop, the Install New Modem window opens. See Figure 2-8.

Figure 2-8: Install New Modem Window

Step 2 Click Other.

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Note Always click Other, even if you have a PCMCIA modem card.

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Step 3 Click Next. The modem selection window opens. See Figure 2-9.

Figure 2-9:

Install New Modem Window

Step 4 If the automatic detect facility selects standard modem, change this to match the actual modem that is installed on your NAS. Contact your modem manufacturer to make sure you have the most current version of modem software installed. If you are using Windows 3.1x, you must install the modem software from your modem manufacturer.

If you are using a Cisco AS5200 access server, click Have Disk, insert the DialOut Utility disk, and click the applicable modem for your system. See the README.TXT file for additional information.

Step 5 After you have selected the modem, configure it with the following parameters:

• Hardware flow control

• Set the modem for the maximum speed

Step 6 Click OK. Windows restarts automatically.

Adding and Configuring Your Applications

After you have finished installing the Cisco DialOut Utility software and selected and configured your modem, you must use the Add/Remove Control Panel to configure your fax or communication software to use the com port that SETUP.EXE selected during installation. See your software manufacturer's documentation and the README.TXT file for instructions on configuring selected applications.

When you have finished adding and configuring your application, restart Windows.

Adding Com Ports (Optional)

To add more com ports on which to use the Cisco DialOut Utility, follow the instructions in the section "Add Port" in the chapter "Using the Cisco DialOut Utility."

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Note After you have finished adding com ports, you must follow the instructions in the sections "Selecting and Configuring the Modem" and "Adding and Configuring Your Applications."

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Uninstalling the Cisco DialOut Utility

The uninstall process will remove files and Windows 95 and Windows NT Registry entries. To uninstall the Cisco DialOut Utility software, follow these steps:

Step 1 For Windows 95 or Windows NT--From the Start menu, select Add/Remove Software and select Cisco DialOut.

For Windows 3.1x--From the Program Manager select File, then Run, then UNINSTAL.EXE.

The Uninstall window opens and welcomes you to the removal process. It also provides you with an opportunity to exit UNINSTAL.EXE if it was started accidentally.

Step 2 If you do not want to remove the Cisco DialOut Utility, click Cancel. To continue the removal process, click Next. A dialog box opens asking for confirmation.

Step 3 Click Yes to proceed with the uninstall process or No to stop the process. The Uninstall window opens and the files are deleted from your workstation's hard drive. As each file is removed, the file name is displayed. After all of the files have been removed, all resource pointers that were added to the workstation are removed from the Windows Registry (Windows 95 and Windows NT) or the WIN.INI file (Windows 3.1x).

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Note The UNINSTAL.EXE program itself and the Cisco DialOut Utility directory cannot be removed automatically because it is not possible for a running program to delete itself in Microsoft Windows. To remove the program and directory, you must delete them manually after the uninstall process is complete. Additionally, for Windows 3.1x, you must also manually remove the icon from the Startup Program Group. Follow the instructions in your Microsoft Windows documentation.

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When removal is complete, the Completed window opens.

Step 4 Click Finish. A dialog box opens asking if you want to restart.

Step 5 Click Yes to restart or No to exit the removal process without restarting. If you restart, Cisco DialOut Utility is removed from the hard disk immediately. If you do not restart now, Cisco DialOut Utility is removed from the hard disk the next time you restart.