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This appendix lists common error messages associated with CiscoWorks installation and configuration. With each error message, an explanation of what may have caused the error is included, as well as a description of how to resolve the problem.
For information on Sybase errors, refer to the Sybase manual set packaged with CiscoWorks. For UNIX error messages, refer to the Sun manuals.
All error messages in this appendix are listed alphabetically.
Error Message: Checksum error.Explanation:
If a checksum error occurs during the tar process, the tape was not properly positioned at the beginning of the tape mark.
Recommended Action:
If the tape drive is local, issue the following command to rewind the tape:
hostname% mt -f /dev/rst0 rew
If the tape drive is remote, enter the following command:
hostname% rsh remotemachine mt -f dev/rst0 rew
Then reissue the tar command.
Error Message: <directory> does not contain a valid CiscoWorks 1.0 or NetCentral 1.3!Explanation:
During an upgrade installation, you are asked for the directory path for the old software. This error message indicates that the software in the specified directory path cannot be upgraded.
Recommended Action:
You can correct this error in one of two ways. You can specify the directory path that contains a valid CiscoWorks or NetCentral installation. You can also exit the installation process and reinstall the software, selecting new when prompted to specify the type of installation by the script.
Error Message: Error installing NMS. The following files are either missing or corrupt: 10485760 ./sybase/SUN4/data/master.dat Error installing NMS The above files were found to be of a different size than those written on the distribution tape. A problem occurred in the installation which prevented them from being correctly extracted. Refer to the installation instructions for possible causes. The list of expected files can be found in /user/nms/.install/find.sort.install and the list of failed files is in /usr/nms/.install/missing.files.Explanation:
The most probable cause for this error is that there was not enough room in the installation directory for CiscoWorks.
Another possible cause is that the tape drive malfunctioned. If you have a SPARC 1 or 2 system, this is the likely cause if the installation process took much less than 20 minutes and ended by very abruptly displaying a long list of files on the screen.
Recommended Action:
If you are not able to correct the problem, contact Cisco Systems' Technical Assistance Center (TAC) during regular business hours.
Error Message: Error: Problem with initializing Sybase server.Explanation:
The most probable cause for this error is that the rc.local file attempted to invoke the nmstartup command, but Sybase was not yet configured.
Recommended Action:
Check the NMSROOT and SYBASE environment variables. Check the Sybase configuration and rerun the ncsconfigure script, if necessary. If this does not resolve the problem, contact Cisco Systems Technical Assistance Center (TAC) during regular business hours.
Error Message: FIFO_config: Permission deniedExplanation:
You are lacking needed file permisions to proceed with configuration.
Recommended Action:
As root, remove the following files using the remove (rm) command:
# rm /tmp/interfaces
# rm $SYBASE/install/FIFO_config
# rm $SYBASE/interfaces
# umask 0
This allows you to rerun ncsconfigure and get the correct file permissions.
Rerun ncsconfigure as a superuser.
# /usr/tmp/unbundled/ncsconfigure
Explanation:
The password used for Sybase was incorrect when you were upgrading from NetCentral 1.3 to CiscoWorks.
Recommended Action:
Identify and provide the correct password for Sybase.
Error Message: Sybase server is not responding. Please check your old server.Explanation:
If you are upgrading from NetCentral 1.3 to CiscoWorks, the Sybase server must be running when you are installing CiscoWorks. If that is not the case, you will see this error message.
Recommended Action:
Make sure that the Sybase server is running by using the nmstartup command. Then try to run the installation script again.
Error Message: Sybase would not install.Explanation:
The Sybase software may not be installed on your system because of one of the following reasons:
Recommended Action:
Check the /tmp/log file and the ncskernel.log files for the cause of the error message.
Using the df command, find out if your system has enough disk space for Sybase installation.
If the kernel was not modified, edit the kernel configuration file manually to add the Sybase modifications.
If a hostname was unresolved, contact the system administrator responsible for maintaining the /etc/hosts file or the DNS database.
Error Message: The /sys/sun directory does not exist!Explanation:
If you allowed the installation script to edit the kernel configuration file in the /sys/sun/ARCH/conf directory (where ARCH could be sun4c, sun4m, or sun4n) and make Sybase-related changes to the kernel, it attempts to find the script in the /sys/sun directory. This error message is displayed if that directory does not exist.
Recommended Action:
Check the directory structure on your system to find out the location of the /sys/sun directory. If this directory is missing, refer to the Sun System Administration Guide for information on the correct directory structure for your system.
Error Message: Unable to copy old/vmunix. Check /tmp/log file.Explanation:
When the configuration script edits the /sys/sun/conf/config file and creates a new kernel, it attempts to save the old kernel in vmunix.syb_inst. At least 3 MB disk space is required to save the old kernel as a backup.
Recommended Action:
Use the df command to check the amount of disk space available on your system. At least 3 MB is required to save the old kernel in old/vmunix.
Error Message: Unable to make directory.Explanation:
CiscoWorks is attempting to create a directory but is unable to do so because of restricted permissions assigned to the directory above the directory currently being created.
Recommended Action:
Change the permissions to the appropriate directory to enable CiscoWorks to create a directory below it. For information on the chmod command, refer to the Sun System Administration Guide or the UNIX man pages.
Error Message: You must be logged into the system as root to run this script!Explanation:
When installing or configuring CiscoWorks, you are required to log in as a super user. The permissions you have when you log in as a regular user are inadequate for CiscoWorks to complete the installation and configuration process.
Recommended Action:
Log in as a super user to the system where CiscoWorks is being installed or configured.
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